Denys

Denys Hmyria
Customer experience manager

Education

Master`s Sociology
Since Sept. 2023 Taras Shevchenko National University of Kyiv Kyiv, Ukraine

Sociology
From Sept. 2019 to Jun. 2023 National University of Kyiv-Mohyla Academy Kyiv, Ukraine

[відкрити контакти](див. вище в блоці «контактна інформація») Work experience
Ukrainian
Content Moderator
Kyiv
Since Jan. 2026 TangoMe Kyiv
Date of birth
14/10/2001 Monitored and reviewed user-generated content to ensure it met platform rules and safety
standards. Helped maintain a secure and positive online environment by moderating content and
[відкрити контакти](див. вище в блоці «контактна інформація») addressing policy violations. Collaborated with team members to handle reports and make accurate
moderation decisions. Supported overall platform quality and user satisfaction through consistent
content review.
Courses
Client Manager
From Aug. 2024 to Jan. 2026 AQUA Kyiv
Culture and politics:
ambiguity of (mutual) In my current role as a Client Manager at "AQUA", I work directly with customers to make sure their
connections. water orders are processed correctly and delivered on time. I help clients choose suitable delivery
schedules, update orders when needed, and resolve any issues that may arise.
Healthcare financing
Self-Employed
systems.
From Aug. 2024 to Jun. 2025 (Clothing Retail Business) Kyiv
During this period, I ran my own small clothing retail business. I was responsible for sourcing and
purchasing apparel from suppliers, selecting products based on market demand, and organizing the
Certificates
sales process. I managed online sales channels, communicated directly with customers, processed
orders, and handled delivery coordination. I also resolved customer questions and returns, ensuring
INTERMEDIATE / B1 a positive buying experience.
ENGLISH COURSE
Customer Service Specialist
UPPER-INTERMEDIATE /
From Dec. 2023 to Aug. 2024 PIN-UP Global Kyiv
B2 ENGLISH COURSE
In my role as a Technical Support Specialist at "PIN-UP Global", I was responsible for handling
customer inquiries and resolving a wide range of technical and account-related issues. My main focus
was to provide timely and effective solutions while maintaining a high level of professionalism and
Languages empathy. I delivered clear and accurate information, managed objections, and worked with
challenging or conflict situations to ensure positive customer outcomes. Additionally, I promoted
English bonus offers when appropriate and collaborated closely with other departments to resolve complex
cases efficiently. My role required strong communication skills, attention to detail, and the ability to
remain composed under

Customer Service Specialist
From July 2022 to Dec. 2023 Kingdom Investments Kyiv
As a Technical Support Specialist at "Kingdom Investments" for the program linking individuals and
exchanges, I excelled in providing technical assistance and ensuring seamless connections. My role
involved adeptly troubleshooting issues, communicating complex technical information clearly, and
fostering positive user experiences. I was in charge of technical and non-technical support (there was
an influx of clients and I helped account/sales managers in a non-technical way).

Client Manager
From Apr. 2019 to May 2022 AQUA. Kyiv
In my role as a Client Managerat at "AQUA.", my job was to make sure our customers got their water
orders smoothly. I worked with clients to understand their water needs, set up delivery schedules,
and make sure everything runs on time. If there were any issues or changes, I'm the go-to person for
solving problems and making adjustments. I also monitored customer satisfaction, ensuring they're
happy with our service. Overall, my role was about keeping things flowing smoothly for our
customers and ensuring they have a reliable source of clean water.