Контактна інформація

Шукач вказав телефон , ел. пошту та адресу.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/10402154/

Досвід роботи

Sales Representative / Broker (Car Hauling & Shipping)

з 11.2022 по 07.2024 (1 рік 8 місяців)
Adoris Transportation Company, Texas, USA, Remote (Transportation and logistics)

This company was a freight company that transported cars to different states in America. I worked as a Sales Representative and my duties included:
1. Pricing leads and turning them into quotes.
2. Emailing quotes to customers, calling them and convincing them to ship with our company.
3. Getting interested customers to sign contracts and reserving their spots by taking their CC details.
4. Posting confirmed orders on Central Dispatch.
5. Negotiating with Carrier companies and dispatching orders.
6. Tracking of cars from pick-up to delivery point and updating customers promptly.
7. Updating CRM consistently.
8. Processing customer payments
9. Generating daily reports
10. Making a minimum of 90 calls to native English speakers, sending texts and emails.

Repairs Technician Dispatcher (Household Services)

з 06.2021 по 12.2022 (1 рік 6 місяців)
Solice Home Construction Ltd., Remote (Construction, architecture, interior design)

This company specializes in repairs or replacing dented home features like doors, windows, HVAC's and plumbing. I worked remotely in this position which was a full-time role to help customers book quick maintenance & repairs.
As the Repairs Technician Dispatcher, my duties included but were not limited to:
1. Making 150 - 300 outbound calls to potential customers, generating quotes and helping them through their inquiries in-order to solve their problems and render accurate service.
2. Scheduling technical visits and repairs with customers and following up with the technicians on said day to ensure it is carried out on time and accurately.
3. Responding to email inquiries concerning repairs and dealing with cases of technician no show.
4. Processing payment over the phone through company software.
5. Updating CRM and writing monthly reports.
6. Negotiating final price with customers and upselling extra company services
7. Writing monthly reports
8. Organizing the weekly calendar of over thirteen technicians and taking online bookings and payments using Housecall Pro.

Customer Support / Virtual Receptionist (Medical Hospital)

з 11.2019 по 07.2021 (1 рік 8 місяців)
Clinica Sierra Vista, Bakersfield, CA, Remote (Medicine, pharmacy)

This hospital was well known for a few things, their orthodontics unit and their successful surgeries, hence a lot of people were always getting braces appointments and surgery. However, during covid-19, I contributed to ensuring that medical care was even more efficient within our clinic and that patients that needed emergency treatment were routed to the emergency unit for ambulance pick up. As Customer Support, my duties were:
1. Taking incoming calls and booking appointments for patients.
2. Providing information about pricing, and re-confirming bookings two days to the appointment.
3. Rescheduling surgeries and scheduling more urgent ones.
4. Being the first line of contact to new and returning patients.
5. Taking payments and making reservations for surgical operations.
6. Sending invoices to insurance companies and generating monthly reports.
7. Solving all customers related inquiries and re-directing to the appropriate department.
8. Helping covid victims with information about how to quarantine safely and organizing emergency pick up with our ambulances where needed.

Sales Manager (Moving Household Goods)

з 02.2018 по 10.2019 (1 рік 8 місяців)
Seedex Moves and Logistics, CA, USA., Remote (Transportation and logistics)

This company is involved in moving home goods from one location to another using trucks and vans. As Sales Manager, my duties included:
1. Making 120 calls to potential native English customers with the aim of convincing them to use our service and helping them throughout the move.
2. Making deals, signing contracts with customers, and arranging pick-up and drop-off.
3. Dispatching drivers to the nearest locations from their last destinations to avoid drivers driving with empty spots thereby maximizing profits.
4. Following up with drivers and updating clients in case of any changes that may occur.
5. Updating CRM at all stages of the process.
6. Serving as the face of the organization to internal and external partners.
7. Making data-informed decisions to drive performance and resource allocation
8. Developing and maintaining relationships with key clients
9. Processing payment using internal software.

Customer Support & Sales Manger (B2C)

з 07.2016 по 12.2017 (1 рік 5 місяців)
SalesRays, Call Center., Remote (Wholesale, distribution, imports, and exports)

1. Recording an average of 120 inbound/outbound calls daily to a hot base of customers looking to buy our products.
2. Processing a high volume of orders daily and ensuring every customer's product is delivered on time to make them a happy customer.
3. Responding to customer inquiries and orders via phone calls, email, and chat.
4. Providing detailed information about products and services.
5. Resolving product issues and returns promptly.
6. Maintaining a positive and professional attitude with all customer interactions.
7. Document customer interactions and solutions accurately.
8. Confirming the right products are packaged and shipped at the right time
9. Clarification of data for product packaging.
10. Entering data into the computer, selling additional products.
11. Upselling and cross-selling
12. Conducting training for new team members
13. Writing monthly team reports

Call Center Representative (Telecommunicaton)

з 06.2014 по 05.2016 (1 рік 11 місяців)
Vodafone UK, England., Remote (Telecommunications and networking)

Vodafone Uk is one of the leading telecommunications companies in the United Kingdom and my role was in the business center or call center. My duty was to:
1. Take 150 inbound calls daily from British customers and help them resolve their pain points.
2. To rectify any data or sim card issues or lift limits on sim cards.
3. To verify data and update internal CRM
4. To send sms of updates, promotions and offers to bulk contacts.
5. To write monthly reports.
6. Helping customers resolve network connections & network related issues.

Освіта

University of Hertfordshire

International Business Management, Hatfield, London
Вища, з 2019 по 2020 (1 рік)

M.Sc International Business

University of Nicosia

Management, Nicosia, Cyprus
Вища, з 2014 по 2017 (3 роки)

Bsc. Business Management.

Graceland High School.

All Ukraine
Середня, з 2006 по 2013 (7 років)

WAEC & NECO

Знання і навички

• High working capacity
• Conducting online chats
• Fast typing
• Ability to work in multitasking mode
• Receiving incoming calls
• Management of CRM
• The first line of support
• Zendesk
• Email client
• AnyDesk
• Canva
• MS Office
• HubSpot
• Adaptability
• Sylectus
• Truckstop
• Google Docs
• Jira
• Purposefulness
• MS Excel
• Discipline
• Time management
• Effective communication
• Housecall Pro
• GCD
• Central Dispatch

Знання мов

Англійська — вільно

Додаткова інформація

My name is Samuel Eso, a Customer Support Respresentative resident in Kyiv with ten years experience in delivering excellent support and service. Over the last seven years, I have had experience working remotely with US/Canadian companies and speaking to native English speakers while working with PST, EST, CST & Mountain time zones.

I have experience in the moving industry, shipping industry (car hauling), medical, and telecoms industry, providing solutions for customers and being the first point of contact for my company. I posess fluent diction and I have the required equipments to perform consitenly at a high level and mutigate against power outage or any internet downtime.

My unique skill set enables me to deliver exceptional customer service through effective communication through telephone calls, emails and chats allowing me to resolve issues effectively. I am a highly motivated individual with good time management, ability to organize and prioritize work, goal-oreinted and extremely result-driven. I think quickly on my feet and I find it easy to connect with customers, understand their needs and provide timely and accurate solutions. I am adept in using CRM, making inbound and outbound calls, sending professional emails, resolving tickets, negotiating prices with customers, upselling products/services, generating quotes, and using company scripts.

What sets me apart is my ability to remain calm under pressure, think outside the box, generate solutions to complex problems on the spot and use my skills to generate results for my company. I am very computer savvy and conversant with MS packages and other relevant office software like Housecall Pro, Zendesk, Hubspot, Central Dispatch, Jira etc. Infact, I can say that I can learn any application in minutes and I am a team player who always gives his best to ensure maximum output and results for his team.

I am hardworking, diligent, resourceful, punctual, creative and attentive, proactive and customer-oriented.
I am looking for an opportunity that would allow me to use my skill set and competencies to get results for my company long-term and in a full-time role.

Looking forward to an opportunity to discuss the possibilities of co-orperation further in an interview and offering an excellent service. Thank you very much.

Telegram: @SamuelEsogwa
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)