Ugochukwu

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Resume from January 13 2024
Eneuga Ugochukwu Benneth
Customer support representative, 16 000 UAH
Full-time.
Age:33 years
City of residence:Ternopil
Ready to work:Remote
Contact information
Phone number:[відкрити контакти](див. вище в блоці «контактна інформація»)
Email address:[відкрити контакти](див. вище в блоці «контактна інформація»)
Work experience
Logistics manager
from 10.2022 to 12.2023 (1 year 2 months)
A1 Logistics, Lviv (Auto business and auto service)
1. Routing and Scheduling: Plan efficient routes for drivers and schedule deliveries/pick-ups to maximize productivity.

2. Communication: Maintain clear communication with drivers, and customers to ensure timely and accurate deliveries.

3 Geographic Knowledge: Familiarity with geography and the ability to use mapping tools to optimize routes and provide accurate information to drivers.

4. Problem Resolution: Address any issues that arise during transportation, such as delays or disruptions, and find quick solutions to keep operations smooth.

5. Tracking and Monitoring: Utilize tracking systems to monitor the progress of shipments, ensuring they adhere to schedules and deadlines.

6. Documentation: Maintain accurate records of shipments, including details on routes taken, delivery times, and any incidents.

7. Customer Service: Provide excellent customer service by keeping clients informed about the status of their shipments and addressing inquiries or concerns promptly.
Customer service manager
from 06.2017 to 12.2021 (4 years 6 months)
Sure Lock Key LLC, Lviv (Transportation and logistics)
Customer Inquiries: Responding to customer inquiries, concerns, and requests through various channels such as phone, email, chat, or social media.

Geographic Knowledge: Familiarity with geography and the ability to use mapping tools to optimize routes and provide accurate information to drivers.

Issue Resolution: Effectively addressing and resolving customer issues, complaints, or problems to ensure customer satisfaction.

Product/Service Knowledge: Developing and maintaining a deep understanding of the company's products or services to provide accurate information and assistance to customers.

Communication Skills: Demonstrating strong verbal and written communication skills to convey information clearly and professionally to customers.

Order Processing: Assisting customers with order placement, tracking, cancellations, and returns, as well as ensuring accurate processing of transactions.

Problem Solving: Applying critical thinking and problem-solving skills to analyze and resolve customer issues promptly and efficiently.

Documentation: Maintaining accurate and detailed records of customer interactions, transactions, and feedback for future reference and analysis.

Up-selling/Cross-selling: Identifying opportunities to promote additional products or services to customers based on their needs and preferences.

Compliance: Adhering to company policies, procedures, and ethical standards while ensuring compliance with relevant regulations.

Time Management: Efficiently managing time and workload to ensure timely responses and resolutions for customer inquiries.

Team Collaboration: Collaborating with other departments, such as sales, marketing, and product development, to address customer needs and provide a cohesive customer experience.
Education
Ternopil Nation Technical University
Communicative Linguistics, Ternopil
Higher, from 2019 to 2023 (4 years)
Ternopil Nation Technical University
Language, Ternopil
Higher, from 2015 to 2016 (1 year)

Knowledge and skills
MS Word, MS Excel, MS PowerPoint, MS Office, Professional Communication verbally and written form, Proficient Negotiation skills, Management of CRM, Cold sales
Language proficiencies
• English ─ fluent
Additional information
1. Communication Skills
2. Problem-Solving Skills
3. Multitasking
5. Customer Service Skills:
6. Geographic Knowledge: Familiarity with geography and the ability to use mapping tools to optimize routes and provide accurate information to drivers.

The candidate's resume is posted at https://www.work.ua/en/resumes/4863669/