Катерина

Sushchenko Kateryna | Content Manager, Website Administrator

Personal info
Address: 3, Radunska, Apt. 178, Kyiv, 02167, Ukraine
Telephone: [відкрити контакти](див. вище в блоці «контактна інформація»)
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

Profile
Proactive professional adept at with experience in a wide range of administrative, technical, executive and sales tasks daily. Well experienced at resolving employer challenges with innovative solutions, systems and process improvements that increase efficiency, client satisfaction and the bottom line.

Skills
Computer skills
MS Office
Joomla, Umnico
Notion, Trello, Google Calendar
Figma, Canva, Adobe Illustrator
Interpersonal/life skills
Detail-oriented
Active in solving emerging problems
Multi-tasking
Communication Skills, Good Team Player
Poised under pressure
Language skills
Intermediate English (B1)

Work Experience
BESTSKIN LEATHER ACCESSORIES Aug 2022 – Jun 2023
Kyiv, Ukraine
Sales Manager/ Website administrator
Made a great contribution to the development of the company's website using the user-friendly Joomla content management system. By using a designer that is understandable for all employees, I improved and simplified the process of placing goods and all the necessary information on the site. To track the number of successfully closed sales transactions, quality control and speed of customer service, proposed the introduction of a CRM system. Developed unique scripts for the leather accessories product segment, which allow the manager to follow the sales funnel correctly. Successful use of the Trello system and Google Calendar to distribute responsibilities among the company's employees, as well as to monitor the timely production and shipment of orders to customers. Served as main Point of Contact between the client and the master, address ing specific needs, offering targeted solutions, and updating contact database as needed. Noted for time management skills, as well as by the ways of promotion on the Internet.
Key Accomplishments:
• Contributed heavily to the establishment of a customer service system, which in turn led to an increase in the customer base.
• Increased the average sales receipt, introduced a system of customer surveys to improve the level of customer satisfaction.
• Introduced a key performance indicator control system, which helped to establish control over the company's work and achieve its goals.

SELF-EMPLOYED Oct 2020 – Apr 2023
Kyiv, Ukraine
Author of student works
Establishment of communication with project customers, successful completion of work with an average rating of 4.7/5. Competent approach to working with texts, slideshows, developing algorithms, diagrams, and descriptive parts of software products in the areas of business intelligence, information systems design, and scenario analysis of business processes. Organized personal time, set up a work schedule using the Trello app, which helps to decompose goals and break them down into smaller tasks. The result is timely order fulfillment and customer satisfaction by more than 95.

Education
Bachelor degree in Computer Science – Graduate in 2023 2019 - 2023
NTU of Ukraine “Igor Sikorsky Kyiv Polytechnic Institute”
Successfully combining 4th year studies with work.

Courses
Course certificate “Profession direct manager” Sep 2021 – Dec 2021
Sales Boot Camp