Olha

Olha Krolyk Details
Customer Support Specialist Date of birth

Zaporizhzhya, Kyiv, Ukraine [відкрити контакти](див. вище в блоці «контактна інформація») 09/10/1994
[відкрити контакти](див. вище в блоці «контактна інформація»)
Driving license
B

Profile
Links
Energetic, purposeful, and self-motivated support agent. Committed to the delivery of high
service standards. Customer-focused and experienced in creative problem-solving based on
LinkedIn
individual requirements. Acts with integrity and in the best interest of clients to provide the
best service. Facebook

Instagram

Employment History
Skills
Jun 2012 — Jun 2020 English Tutor at Self employed
Teamwork
Zaporizhzhya, Kyiv
More than 8 years of experience teaching English and General
Sciences to kids and adults.
Time Management
Creation of the personal study programs.

Ability to Work Under
Jun 2016 — Jan 2017 Tutor at Universe Academy Pressure
Zaporizhzhya
universeafl.com

Leading Tutor, courses from Basic to Advanced Level, preparing
Customer Service
to different exams, Corporate English Tutor.
Microsoft Office
Mar 2017 — Aug 2017 Sales Manager at Global Trade Solutions
Kyiv
Ability to Work in a
Sales Manager in the worldwide Financial Trading Platform
Team
(Forex Trading) - conversion.

Communication
Aug 2017 — Oct 2017 Sales manager at Consalting Bureau
Kyiv
www.kbprofit.com.ua Communication Skills
Selling the webinars to the accountants.
Customer Relations
Oct 2017 — Mar 2018 Customer Support at CallOption
Kyiv
Leadership
Communication with the clients (phone calls, via e-mails),
assistance in planning, installation, training, troubleshooting,
maintenance, upgrading, and disposal of a product. Computer Skills

Mar 2018 — Jan 2020 Customer Support Representative at Qwerty Remote work

Kyiv Software
Communication with the clients (phone calls, via e-mails), Languages
assistance in planning, installation, training, troubleshooting,
maintenance, upgrading, and disposal of a product. Ukrainian
 Russian

Sep 2020 — Aug 2021 Customer Support Representative at
Finmap.online English
Kyiv

Communication with the clients (phone calls, via e-mails),
French
assistance in planning, installation, training, troubleshooting,
maintenance, upgrading, and disposal of a product.
Italian

Aug 2021 — Feb 2022 Auditor's assistant at LLC Kapital Grand
Montenegrin
Zaporizhzhya
Assisting the auditing team with planning and administration of
assignments.

Compiling a variety of documents and reports for the auditors.

Creating the programs and assisting auditors along with
communication with the clients.

Mar 2020 — Jul 2022 Personal Account Manager at MyDash
Bar
Communication with the clients (phone calls, via e-mails),
assistance in the creation of personal dashboards for their
products.

Jul 2022 — Aug 2023 Auditor's assistant at LLC Kapital Grand
Assisting the auditing team with planning and administration of
assignments.

Compiling a variety of documents and reports for the auditors.

Creating the programs and assisting auditors along with
communication with the clients.

Education

Sep 2011 — Feb 2017 Zaporizhzhya Naional University
Zaporizhzhya Master

Obtaining a Master's degree in English language and literature

Sep 2019 — Present Classic Private University
Zaporizhzhya Master

Have Bachelor degree in Law and ongoing Master's degree in
Law.