Євгеній

Kornutenko Eugen
customer support representative
My goal is to acquire new knowledge,
help people, and improve myself.

Work Experience Education
2007-2011
2021- Kryvyi Rih College of the National
Technical Support Operator Aviation University Computer Engineering
(250+ clients) 2011-2012
National Aviation University Computer
Main responsibilities: Providing technical support via phone, email, and online
chat to company clients, identifying and diagnosing issues related to Systems and Networks
hardware and software, and providing appropriate solutions, remotely 20.03.2015-08.07.2015
configuring software and operating systems, managing and documenting Language courses at Lingua Language
incidents in the incident tracking system, communicating with other
School, Intermediate level.
departments, including developers and engineers, to resolve complex
problems. 2018
C# Programming Courses at AltexSoft
2016-2021 Company
Computer Operator Communication and 2023
Telecommunications Department BPP in Language courses Upper-Intermediate
level.
Kremenchuk, DPP
Main responsibilities: Setting up daily workflow, repairing office equipment,
assisting colleagues with any technical questions, maintaining documentation, Personal Qualities
attending meetings.

• Resilience
2012-2016
• Perseverance
Laboratory Technical Measurement Engineer
• Responsibility
Kremenchuk Flight College, Kharkiv National
• Politeness
University of Civil Aviation
Main responsibilities: Repairing and diagnosing computer equipment,
teaching students, overall support of the educational process.

Professional Skills
Contact Information
• Effective communication skills to interact with clients, listen to their
problems, and find optimal solutions.
53 Nebesnoyi Sotni Street Kremenchuk,
• In-depth knowledge of computer hardware, software, and network
Poltava region [відкрити контакти](див. вище в блоці «контактна інформація»)
technologies
[відкрити контакти](див. вище в блоці «контактна інформація»)
• Experience working with various operating systems, including Windows,
macOS, and Linux.
• Experience with technical documentation and Service Desk incident
tracking systems.