Mykhailo

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Mykhailo Rybkin
IT Support specialist
Experienced IT Support Specialist with three years of expertise in both small company and large
corporation environments. Proven track record in troubleshooting hardware and software issues,
deploying and configuring systems, and implementing cost-effective solutions. Skilled in
managing IT infrastructure, coordinating cross-functional teams. Known for delivering high-
quality customer service through effective communication and proactive problem-solving.

Experience
Skills IT Helpdesk Specialist 1/2 line – from 06/2022
• Windows PowerShell ISE LOT Polish Airlines, Warsaw
• Active Directory • Automation of Active directory and MS Exchange administration
• Azure Active Directory through program and script development using mainly PowerShell
• MS Exchange administration ISE and Python. Currently developing the software to make
• Python essentials newcomers on-boarding process more convenient.
• Active Directory and Azure management of employee
• Experience with Atlassian systems –
accounts(more than 7000 records).
Jira/Confluence • Ongoing support for the operational department due to aviation
• GitHub bash fundamentals specifics – experience of night shifts work and how to react on the
• MS Office – Excel, PowerPoint, Word, accident.
Outlook, Access • Providing user support for assigning permissions, including access
to network drives, distribution groups, shared mailboxes using
• Advanced knowledge in data-recovery
technologies such as Azure, Active Directory and MS Exchange.
field • New software and hardware implementation. Last team project
• MS SQL basic skills participation – deployment of ~300 iPads for pilots.
• Languages: Ukrainian(native), • Assisting the IT department with workstation support, covering
Russian(native), Polish(C1 level), installation, configuration and updates using mainly SCCM system.
• Handling user tickets through the Jira ticketing system.
English(B2 level)
• Improvement of the Confluence knowledge base.
• HTML/CSS/Bootstrap basics • Responsible for company’s newcomers on-boarding process from
• Exceptional communication skills the IT department’s side.

GitHub: Data recovery engineer – 10/2020 to 07/2022
https://github.com/misharybkin Rusolut sp. Z o.o., Warsaw
• Conducting research on data recovery possibilities from NAND
storage devices, including USB drives, SSDs, smartphones, and

Education •
more.
Participation in the scientific conferences, such as Forensics Europe
Expo, London 2022.
Bachelor degree: • Writing articles detailing the conducted research and its outcomes.
University of Information Technology • Managing the Zoho user ticketing system, providing assistance in
particularly complex data recovery cases, such as retrieving
and Management in Rzeszow – 2023
information from "black box" flight recorders after accidents.
High School: • Testing new solutions, reporting software malfunctions, and
documenting errors in the software developed by the company.
Gymnasium nr. 5 in Pryluky, Ukraine– • Preparing materials for scientific conferences.
2017