Ірина

Iryna Panchuk
Junior Customer Support Agent
[відкрити контакти](див. вище в блоці «контактна інформація») · [відкрити контакти](див. вище в блоці «контактна інформація») · Kyiv, Ukraine

ABOUT ME

Customer-facing professional with hands-on experience handling support across multiple channels
simultaneously — email, Instagram Direct, and CRM. I get up to speed with products quickly, stay calm under
pressure, and make sure every customer leaves with a positive experience. Fluent in written and spoken
English (B2+). I enjoy making processes clearer and am not afraid to build them from scratch.

WORK EXPERIENCE

Customer Support Manager | U-R-SO April 2026 – present
· Handle customer inquiries via email, Instagram Direct, and CRM — returns, exchanges, order tracking
· Process shipments via Nova Poshta and Ukrposhta; manage CRM order database
· In-showroom consultations and end-to-end customer support throughout the purchase journey

Showroom Manager | Lachen x Zakolot May 2025 – November 2025
· In-person consultations and sales, guiding customers from product selection to purchase
· Processed online orders: inventory tracking, packing, waybill creation, and dispatch

Artist / PR & SMM | Independent project «renie cares» April 2021 – present
· Audience and partner communication across Instagram, TikTok, and YouTube
· Handled DM inquiries, online merch and vinyl sales — fast and friendly
· Copywriting: lyrics, press releases, promo texts

Junior Tech Recruiter | Lemon.io May 2022 – October 2022
· Daily CRM work: maintaining candidate database, updating statuses
· Candidate communication via email in English; conducted screening calls
· Assessed English proficiency and technical background; coordinated interviews and online onboarding

Front Desk Consultant | VeteranHub November 2023 – February 2024
· Welcomed visitors, explained hub guidelines, directed guests to appropriate specialists
· Collected and processed customer feedback; assisted in event coordination

SKILLS
Support channels: Email · Instagram Direct · CRM · phone
Tools: CRM systems · Google Workspace · Nova Poshta / Ukrposhta
Languages: Ukrainian (native) · English B2
Soft skills: Empathy · attention to detail · stress tolerance · fast learner

EDUCATION

Philosophy & Religious Studies | National University of Kyiv-Mohyla Academy 2019 – 2023
Ukrainian Leadership Academy 2018–2019

Full Recruiting Course | Mate Academy February 2022 – June 2022
· IT market, SDLC, Agile methodologies; full recruitment cycle, sourcing strategy, Boolean Search, X-Ray
· Practice: candidate screening, interviews, SQL, touch typing