Serhii

Project Manager, 30 000 грн

Зайнятість:: Повна зайнятість.
Вік:: 26 років
Місто проживання:: Дніпро
Готовий працювати:: Дистанційно

Контактна інформація

Шукач вказав ел. пошту, Instagram та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/10494707

Досвід роботи

Customer Relations Team Lead

з 10.2021 по 02.2024 (2 роки 4 місяці)
Friends English Club, Дніпро (Освіта, наука)

- Increased trial lesson to purchase conversion rates by an average of 10%;
- Boosted the company's monthly revenue by 40%;
- Organized a high-performing team with a daily lead flow of 30;
- Managed task allocation and monitoring, overseeing about 150 daily tasks;
- Effectively managed a 6-person sales team for Friends English Language School, one of Ukraine's largest online language schools, with 1,100 students as of September 2023.

Customer Service Support Manager

з 10.2020 по 06.2021 (8 місяців)
Poster POS, Дніпро (IT)

- Identifying and solving customers' business problems via chat and email, from explaining the User Interface to analyzing sales reports, with an average of 50-60 chats daily;
- Set up and fixed hardware, taught, supported businesses in using extra Poster features, like Dark Kitchen and online stores;
- Trained new team members and collaborated with different teams to make sure Poster gives the best support;
- Created reports based on customers' feedback to the development team.

Освіта

Dnipro University of Technology

Computer Technology/ Computer Systems Technology, Дніпро
Вища, з 2016 по 2022 (6 років)

Master's degree

Додаткова освіта та сертифікати

Friends English Club, В2-С1

03.2022 - 11.2023

RedCamp, Project Management Essentials in IT course

03.2024 - 04.2024

Знання і навички

Work with customers Team management Leadership Project management Trello Asana Jira Ведення CRM Agile Scrum Kanban Web development Notion Miro Intercom Google Docs

Знання мов

Англійська — просунутий

Додаткова інформація

Hey there!

Over at Friends, the largest English language school in Ukraine, I rocked the Team Lead role, boosting revenue by 40% and steering a stellar sales team. Additionally, I've been the go-to Support Chat Manager at Poster, making sure everything runs smooth for over 18,000 businesses worldwide.

I'm always ready to take on new challenges, implement innovations, and foster productive relationships within the team and with clients. In a world of constant change, I stay prepared for dynamic growth and bold steps forward.

Outside of work, I spin DJ sets, love the sea, and always up for walks. Easy-going and ready for new adventures!