Павло

Pavlo Bolshov
Address: Kerbutivka,
Zodchih st. 30, 8. Kievregion
Chernihivs'ka
Phone: [відкрити контакти](див. вище в блоці «контактна інформація») (Viber,
+30636780823 (Cell, Telegram)
Telegram)/ [відкрити контакти](див. вище в блоці «контактна інформація») (Viber, Whatsup)
(Telegram)
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

OBJECTIVE Position
After hous of Truck Drivers'
dispatcher Dispatcher, Dispatch Manager
(Night shift)
Dispatcher/Customer Support (Day shift)

WORK 4/1/2011 – 11/2/2012
EXPERIENCE Customer support manager/Supervisor,
“Wentrum” LLC
Responsibilities:
• • Writers/customers account managing;
• • Custom paper writing;
• • Fulfilling order processing to meet deadlines
and expectations.

11/15/2012 – 8/29/2013
Specialized service manager, “Trionika Ukraine”
LLC
Responsibilities:
• • Customer satisfaction service;
• • Daily/weekly/monthly bonuses & cashback
system creation;
• • Bugs/issues detecting on newly added
table/slot games.

12/2/2013 – 7/1/2015
Advisory services organization manager,
“Priborivka” PE
Responsibilities:
• • Customer satisfaction service;
• • Daily/weekly/monthly bonus & cashback
system creation;
• • Bugs/issues detecting on newly added
table/slot games.

8/4/2016 – 1/16/2017
Advisory services organization manager, “Quest
Marketing LTD” LLC
Responsibilities:
• • Customer satisfaction service;
• • Daily/weekly/monthly bonus & cashback
system creation;
• • Bugs/issues detecting on newly added
table/slot games.

6/12/2017 – 11/16/2017
Information – communicational systems
operator, “HD Aloha” LLC
Responsibilities:
• • Programming functions & creating restaurant
databases;
• • POS remote technical service;
• • Live issues detecting/fixing.

1/22/2018 – 6/8/2018
Logistics specialist, “Seyb Freight” LLC
Responsibilities:
• • Lanes/loads investigation;
• • Truck dispatch;
• • Freight brokerage.

7/24/2019 – 9/2/2019
Dispatch manager, Cadence Premier Logistics
Responsibilities:
• Lanes/loads search and booking;
• Truck dispatch;
• Communicating/settling terms specifics of freight
with drivers/brokers;
• Assisting with any related issues during
transportation;
• Filling CRM/Spreadsheets.

2019 – 2019
Dispatch manager, Biman Corp. (Everest
Transportation Services)
Responsibilities:
• Lanes/loads search and booking;
• Truck dispatch;
• Communicating/settling terms specifics of freight
with drivers/brokers;
• Assisting with any related issues during the
transportation;
• Filling CRM/Spreadsheets

2019-2022
Co-founder, Head of the Dispatch, Global Fleet
LLC

Projects: Unicorn LLC, Sharp One Inc, Polar Cargo
Inc.
Maximum trucks serviced at a time: 24
Maximum Dispatch members: 6 + 1 (Night
Dispatch)
Responsibilities:
• Interviewing Dispatch applicants;
• Managing/controlling company's dispatch
services;
• Monitoring weekly/monthly gross statistics of
drivers and dispatchers to ensure goals
accomplishments;
• Researching booked freight database for
improving and setting up personal relations with top $
paying brokers;
• Resolving critical issues: claims, disputes,
personal matters;
• Setting up chat groups with brokers for every
day truck lists/loads exchange;
• Monitoring relevant weather, road, FMCSA
changes/conditions for on-time updates to drivers'
groups.
• Creating guidelines and comfortable atmosphere
for Dispatch Team in the office;
• Supplying Dispatch with appropriate
templates/reminders for drivers and Team;
• Matching lanes/projects/drivers with Dispatch
Team members;

2023-2024
Night shift Customer Support (Tracking) UGN Logistics, INC
Tracking vehicles & providing updates to brokers/customers;
Ensuring on-time pick up/delivery;
Filling spreadsheets/issuing money codes;
 Resolving arising issues/answering any questions asked

EDUCATION 2008
Gymnasium #1 “Hope”
Berdyansk, Zaporiz'ka region
2007 – 2008
FLEX, Horicon High, Horicon,
WI

ADDITIONAL Trouble solving skills;
SKILLS Advances English level;
Work process organizing to ensure fulfillment of goals
set.

REFERENCES References available upon request