Юліан

YULIAN DOINOV
SUPPORT / MANAGEMENT

CONTACT PROFILE
[відкрити контакти](див. вище в блоці «контактна інформація») My name is Yulian, I am an honest and responsible employee, focused on:
great results, analysis of results and optimization of work for their further
[відкрити контакти](див. вище в блоці «контактна інформація») improvement. I am interested in long-term cooperation with a result-
oriented company, which in turn provides an opportunity to combine my
Lviv, 79000, Ukraine work duties with my personal life. I am considering only remote format
vacancies. I learn quickly and apply the acquired knowledge in practice.
Ready for new challenges and new experiences.

SKILLS
PERSONAL DETAILS
Communication
Date of birth
High stress resistance
22/01/2000
Creative and critical thinking
Nationality
Time Management
Ukrainian
Work for the results
Marital status
Learning quickly
Married
Microsoft Office 365/Google Workspace/CRM

Attention to detail
WORK EXPERIENCE
EDUCATION
Customer Service Representative
High School diploma Irens Sept 2019 - June 2021

Multidisciplinary Lyceum 99 I worked as a live chat manager in a dating agency contacting clients
mainly from the USA and Canada.
2006-2017 My duties included:
- processing incoming messages in live chat;
My advanced discipline was the - processing of incoming letters;
study of foreign languages, mainly - analysis and solution of each client's issue individually;
English. - reporting on received information about clients and their issues;
- analysis of reporting and optimization of further work with clients.
Bachelor of Management
University of Customs and Finance
Team administrator
2017-2021 Irens June 2021 - Jan 2024

Studied Communications in I worked as a team administrator in a dating agency.
Management, Management My duties included:
Psychology, Self-Management, - recruitment of potential team members;
Financial management. - setting the work schedule of each employee of the team;
- holding a training course for each new team member;
- conducting periodic trainings and team building to improve the
LANGUAGES qualifications of employees;
- establishment, control and reporting on the implementation of the
English ( B2 ) individual plan of each employee of the team for the current month;
- support, control, analysis of the work of each employee of the team;
Ukrainian ( Native ) - responsibility for the implementation and execution of new team projects;
- establishment of communications with related parts of the company for
Russian ( Native ) optimal cooperation;
- implementation of the established plan for the current month.