Лоліта

LOLITA MALYK
SENIOR BUSINESS & SYSTEMS ANALYST

Profile
Business Analyst with over 6 years of experience in evaluating
and improving business systems for E-Commerce companies.
Strong problem-solving and analytical skills with a focus on
business process optimization.
Experienced in collaborating with international remote and cross-
functional teams. Strong background in gathering requirements, Contacts
setting up effective communications with both technical and [відкрити контакти](див. вище в блоці «контактна інформація»)
business stakeholders, bring tasks to a solution and quickly t.me/LolitaMalyk
resolve incidents. [відкрити контакти](див. вище в блоці «контактна інформація»)

Skills
Business Analysis: Requirements gathering, user stories, acceptance criteria, impact analysis.
E-Commerce Systems: Marketplace operations, seller onboarding, payment integration, logistics.
Technical Skills: SQL, UML, BPMN, TestRail, JIRA, Confluence, API integrations, system
architecture, Make, Zapier, MS Visual Studio Code.
Project Management: Agile, backlog prioritization, Scrum methodologies, cross-functional team
management and stakeholder engagement.
Quality Assurance: System testing, test planning, process automation.

Experience
Professional Training and Certification Company (2025 - 2026)
Automation Analyst

Responsible for analyzing and automating business processes across Customer Support, Sales,
Marketing, IT Operations, and SEO functions. Analyzed existing processes, modeled them using
BPMN, and prepared technical documentation for implementation.
Designed information architecture and system interaction diagrams.
Led data migration activities between marketing platforms (Mailchimp →Transpond), ensuring
process continuity.
Developed and maintained integrations between multiple systems using Make, Zapier, and native
integrations. Participated in data model design and worked with PostgreSQL, BigQuery, creating
SQL queries for data analysis and management reporting.
Independently developed small web applications using React, Node.js / Python, and PostgreSQL,
including deployment and maintenance in the Railway cloud environment.

Bank Loyalty Program (2020 - 2022)
Senior Systems Analyst

Developed and implemented a customer loyalty program for a large bank, including both web and
mobile applications.
Transformed business requirements into structured system specifications.
Defined development priorities and estimated efforts for tasks.
Coordinated collaboration between business stakeholders, developers, and QA teams.
Verified technical documentation and conducted acceptance testing.
Delivered over 60 major tasks per quarter, improving customer engagement.

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DIY Marketplace (Merchant Administration System) (2018 - Education
2020)
Senior Systems Analyst
2012 - 2016
Optimized seller onboarding processes, reducing bottlenecks Bachelor of Information
and automating workflows. Systems and Technologies
Gathered and documented system requirements for clear Kharkiv National University of
stakeholder communication. Radio Electronics ,
Planned backlog prioritization, aligning technical Kharkiv / Ukraine
developments with business goals. Informatics (Information
Led the integration of user accounts with third-party services. Systems and Technologies)
Contributed to the launch of a post-payment process for
online orders and delivery logistics from sellers to customers. 2016 - 2018
Resolved operational incidents, ensuring smooth logistics. Master`s of Applied Computer
Created guidelines for sellers to streamline inventory and Science
order processing. National Research
Developed end-to-end user journey documentation for Nuclear University MEPhI,
onboarding and support teams. Moscow / Russia
Applied Informatics

2018
Kids Products Online Shop (2017 - 2018) Dive into E-commerce (for
Systems & Business Analyst business owners)
iWENGO
Implemented online payment solutions, ensuring legal and Grow your business online with
security compliance. the help of modern tools for
Optimized logistics and accounting workflows for multi- promotion, logistics, customer
channel retail. service and sales management
Managed system requirements, developed user guides, and on marketplaces.
integrated financial systems.
Conducted testing and validation of new functionality before
launch.
Automated key processes, reducing manual workload for
finance and logistics teams.

Systems Integrator (2016 - 2017)
Junior Business Analyst

Managed website development projects with booking and
feedback functionalities.
Developed testing regulations for functional and regression
testing.
Coordinated QA efforts, ensuring compliance with project
requirements.
Created test plans and managed documentation in TestRail
and Jira.
Provided process optimization recommendations for retail
automation.

Languages
English (C1)
Ukrainian (Native)
Russian (Fluent)

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