Контактна інформація

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Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/10569357/

Досвід роботи

General manager

з 05.2024 по 01.2026 (1 рік 9 місяців)
Palaia Hotel Datça, Дистанційно (Готельно-ресторанний бізнес)

Led overall hotel operations, ensuring high service standards and guest satisfaction.
Managed and supervised multi-department teams, including Front Office, F&B, Housekeeping, and Kitchen.
Oversaw budgeting, cost control, and financial performance to maximize profitability.
Implemented service quality improvements and operational efficiency strategies.
Directed recruitment, training, and performance evaluation of staff.
Managed VIP guest relations, special requests, and high-priority service coordination.
Developed and executed marketing, sales, and guest experience initiatives.
Ensured full compliance with health, safety, and hospitality regulations.
Handled crisis management, problem-solving, and daily operational decisions.
Built strong relationships with suppliers, partners, and stakeholders.

Quality director

з 04.2022 по 05.2024 (2 роки 2 місяці)
Mövenpick Golden Horn İstanbul, Remote (Hotel and restaurant industry)

Led hotel-wide quality management systems and ensured compliance with international standards.
Supervised staff performance, operational audits, and service quality controls.
Directed all processes for international certifications and external inspections.
Implemented continuous improvement programs to elevate guest experience and operational excellence.
Coordinated training and performance evaluation to maintain consistent service standards.

General manager

з 08.2021 по 04.2022 (9 місяців)
Hotel Platon, Kherson (Hotel and restaurant industry)

Managed daily hotel operations and ensured high guest satisfaction.
Led and supervised all departments and staff.
Controlled budgeting, costs, and overall financial performance.
Coordinated VIP services and special guest requests.
Improved service quality and operational efficiency.
Oversaw hiring, training, and team development.

Head of operations

з 01.2021 по 08.2021 (8 місяців)
RAMADA BY WYNDHAM ISTANBUL, Дистанційно (Готельно-ресторанний бізнес)

Oversaw all daily hotel operations across Front Office, F&B, Housekeeping, and Guest Relations.
Ensured seamless service delivery and high guest satisfaction standards.
Managed departmental performance, workflow optimization, and operational efficiency.
Coordinated VIP services, guest experience programs, and special requests.
Supervised staffing, scheduling, and cross-departmental communication.
Monitored budgets, cost controls, and operational KPIs.
Implemented policies, procedures, and service quality improvements.

Operation manager

з 06.2018 по 12.2020 (2 роки 7 місяців)
THE QASR BODRUM FAMILY RESORT SUIT&SPA, Дистанційно (Готельно-ресторанний бізнес)

Oversaw all daily hotel operations across Front Office, F&B, Housekeeping, and Guest Relations.
Ensured seamless service delivery and high guest satisfaction standards.
Managed departmental performance, workflow optimization, and operational efficiency.
Coordinated VIP services, guest experience programs, and special requests.
Supervised staffing, scheduling, and cross-departmental communication.
Monitored budgets, cost controls, and operational KPIs.
Implemented policies, procedures, and service quality improvements.

Reception manager

з 02.2017 по 01.2018 (1 рік)
FOUR POINTS BY SHERATON ISTANBUL, Remote (Hotel and restaurant industry)

Managed daily Front Office operations, including reception, reservations, and guest services.
Ensured excellent guest experience from arrival to departure.
Supervised and trained front desk team members.
Handled VIP check-ins, guest complaints, and service recovery.
Coordinated room allocation, occupancy planning, and revenue optimization.
Maintained communication between departments to ensure smooth operations.
Oversaw cash handling, billing, and reporting processes.

Receptionist

з 09.2005 по 11.2007 (2 роки 3 місяці)
SWISSOTEL THE BOSPHORUS, Remote (Hotel and restaurant industry)

Reception operations

Bellboy

з 03.2003 по 09.2005 (2 роки 7 місяців)
SWISSOTEL THE BOSPHORUS, Remote (Hotel and restaurant industry)

Bell team operations

Waiter

з 02.2001 по 05.2003 (2 роки 4 місяці)
SWISSOTEL THE BOSPHORUS, Remote (Hotel and restaurant industry)

Room Service Order Taker

Освіта

Mehmet İhsan Mermerci Anatolian Hotel Management and Tourism Vocational High School

Reception, Kyiv
Вища, з 1997 по 2001 (4 роки)

İstanbul / Türkiye

Додаткова освіта та сертифікати

Master Instructor Certificate (Vocational Training)

2025

Знання і навички

• Саморозвиток
• Управлінські навички
• MS Excel
• Управління підприємством
• Управління командою
• Ведення CRM
• Впровадження системи KPI
• Ведення управлінського обліку
• Управління фінансовими потоками
• MS Office
• Стратегічне планування
• Побудова системи OKR
• Фінансове планування
• 1С:Підприємство
• Управління рітейлом
• Систематизація бізнесу
• Користувач 1С
• Ризик-менеджмент

Знання мов

• Українська — початковий
• Турецька — вільно
• Англійська — вільно

Додаткова інформація

I’m a hospitality professional with over 20 years of experience in luxury hotel operations. I focus on building profitable, well structured properties while elevating the guest experience to premium standards.

Over the years, I’ve taken full ownership of operations from P&L and revenue strategy to day to day execution always with a hands on and solution driven approach.

I’m currently based in Ukraine with long-term residency and open to General Manager, Cluster GM, or Director-level opportunities across Europe and Ukraine.