Yevheniia

Yevheniia Taran
Senior technical support consultant, Team Leader,
Junior Project Manager
Technical Support Consultant and Team Coordinator with 5-year experience. I have a
big experience with solution of complaints and global issues. I am knowledgeable in
server and hardware configurations, troubleshooting of software, hardware and PC-
related issues. Coordination and project management skills, critical thinking, analytical
skills. Fluent in English and Italian languages. Great communication skills, acquired after
working in support, constant meetings with stakeholders and resellers and conducting
Contact trainings for internal departments.

Experience
Phone
+380997059859 2017- 2019
Email Personal Assistant to the Owner (Italian and English)
[відкрити контакти](див. вище в блоці «контактна інформація») MBJ Italia, Kyiv
Address Organized and attented meetings and complied related documents and reports.
Coordinated appointments for future events, arranged transportation, sourced and
Kyiv, Zdanovska str.
ordered office equipment and supplies. Communicated with internal departments,
Education vendors and contractors to discuss schedules and project requirements. Served as point
of contact between clients and employers.
2016-2020
2019-2021
Bachelor’s Degree - Language
interpretation and translation Compliance specialist (Italian and English)
Kyiv national linguistic university Business Unicum, Kyiv
2021 (March-November) Dealing with correspondence, tickets, emails and phone calls with the customers,
Front-end courses - IT school, Kyiv requesting and verifying documents for account verification. Worked with different CRM
systems (Zendesk, Zohodesk, Microsoft Dynamic). Proceeded with withdrawal requests
2022 (April - July)
and account closure. Dealing with complaints, looking for the best solutins to solve the
Courses “Business in social media” problems. Worked closely to AML department.
- PR+ school
2024 (February-March) 2021-2023
Project Management courses - Senior Technical Support Consultant, Tier 3
Genius Space 3Shape, Kyiv

Skills Diagnosed and troubleshooted hardware, software and network issues. Configured and
tested new software and hardware. Used ticketing systems to manage and process
support actions and requests, assisted our customers in identifying issues and explained
Troubleshooting of software and
solutions to restore functionality. Removed malware and other threats from laptops and
hardware related issues
desktop systems, fixed OS and PC-related issues, configured graphic cards, issues with
Experience with CRM and Jira service Microsoft components. Analyzed logs, looking for the root cause og the issues, fixed DB
desk inconcictencies (SQL) running the queries and using DB tools. Created accounts and
Writing articles in Confluence and KB assigned permissions, translated complex technical issues into digestible language for
non-technical users. Coordinated support teams, distributed work between agents,
Analyzing and solving DB issues (SQL)
setting priorities, Conducted internal meetings and trainings (both technical and soft skills
Dealing with complaints and global issues related) for support and academy teams. Official meetings, communication and
Official communication with big resellers collaboration with big PC manufacturers (Dell, HP, Lenovo). Worked with Jira,
Conducting trainings for newcomers, end- Confluence, Postman, E-Commerce, CRM, Remote Admin tool and others.
users and customer support team
2024
Increasing efficiency of computers systems
Databases Support Data Analyst
Multitasking Carne Group, Ireland, Dublin
Project management Worked in Jira with requests, related to User Management System. Created NAV Readers
Stress-resistant and Dashboards, performed quality control of support agents, wrote Confluence articles.
Critical thinking
Analytical skills
Team coordination and leadership Accomplishments Interests

Language
Documented and resolved serious Sport
complaints, which could led to trials Travelling, hiking
Supervised team of 12 staff members Photography
English - C1 Resolved product issues through Cooking
consumer testing Driving
Italian - C1 Worked with 4 ticketing systems Reading
Ukrainian - native