Контактна інформація

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Досвід роботи

Sales manager

з 01.2025 по 09.2026 (1 рік 9 місяців)
Sheffa Group, Remote (Beauty, fitness, sports)

Converted cold and warm leads into scheduled appointments through outbound call campaigns, messages, and follow-ups.
•Consulted with clients to understand their needs, then presented service options, pricing, and availability that matched their preferences.
•Managed daily booking, dispatch, and scheduling for a high-volume spa calendar, assigning estheticians to appointments based on service, availability, and client needs.
•Coordinated between estheticians and clients as the main point of contact, providing clear updates and ensuring efficient use of time and resources.
•Resolved complaints, scheduling conflicts, and last-minute changes with empathy and professionalism, strengthening client loyalty.
•Maintained accurate, up-to-date client records in CRM software, capturing booking details and preferences.
•Built lasting client relationships through regular follow-ups and feedback, encouraging repeat bookings.

Sales manager

з 02.2024 по 12.2024 (11 місяців)
Tway, Remote (Transportation and logistics)

Generated and processed inbound and outbound leads, making a high volume of follow-up calls to convert interest into booked appointments and signed contracts.
•Educated clients on services and guided negotiations from first contact through contract signing.
•Prepared, managed, and followed up on price quotations to move prospects toward a decision.
•Conducted market research on existing and prospective accounts to identify unmet needs, pain points, and new growth opportunities.
•Listened actively to client concerns and resolved complaints with empathy, increasing loyalty and package purchases.
•Stayed composed and professional under pressure, de-escalating conflicts and resolving issues quickly.
•Maintained accurate client records in the CRM (Sales Toolbox), logging contacts and producing weekly call reports on key customer activity and projects.
•Welcomed clients with a warm, professional tone, setting the standard for a positive first impression.
•Developed and implemented process improvements that increased efficiency and reduced time spent on logistics tasks.
•Maintained accurate logistics documentation, prepared timely reports for senior management, and tracked KPIs to assess performance.
•Collaborated with sales, customer service, and operations teams to align logistics efforts with business goals and improve the end-to-end customer experience.

Call center operator

з 01.2023 по 09.2023 (9 місяців)
MTN, Remote (Telecommunications and networking)

Handled a high volume of inbound and outbound customer calls, providing clear, accurate information on telecom plans, data bundles, airtime, and services.
•Diagnosed and resolved customer issues such as billing questions, network complaints, SIM and account problems, and service activations on the first contact wherever possible.
•Educated customers on available products, promotions, and upgrades, converting inquiries into plan subscriptions and add-on purchases.
•Logged and escalated unresolved technical and billing issues to the right departments, following up until they were closed.
•Maintained accurate customer records and call notes in the CRM system, documenting each interaction clearly.
•Remained calm and professional with frustrated customers, de-escalating complaints with empathy and protecting customer loyalty.
•Followed company scripts, verification procedures, and data privacy standards to keep customer accounts secure.
•Collaborated with team leads and technical support to improve service quality and the customer experience.

Dispatcher

з 01.2022 по 12.2022 (1 рік)
Golden Phoenix, Other countries (Public and business services)

Scheduled and coordinated cleaning appointments, assigning jobs to staff and allocating resources across a distributed team
• Handled a high daily volume of outbound calls to convert client requests into confirmed bookings
• Managed last-minute changes and service emergencies while maintaining smooth day-to-day operations
• Served as the primary communication link between clients and field staff
Built and managed one-time and recurring cleaning schedules, ensuring staff had complete client details and instructions ahead of each job
• Tracked cleaning staff performance and productivity to support quality control
• Resolved last-minute cancellations and emergencies while collaborating across customer service and operations teams

Освіта

Lviv Polytechnic National University

Business Management, Kyiv
Вища, з 2018 по 2021 (3 роки)

Знання і навички

• Management of CRM
• Educability
• 1C:Enterprise
• Self-growth
• Marketing research
• Fast typing
• Ability to work in multitasking mode
• Stress resistance
• Empathic
• Active listening
• Comprehension
• Email/chats
• Knowledge of service standards
• Cold sales
• Warm sales
• Lead generation
• Positivity
• Patience
• Adaptability
• Time management
• B2B Sales
• B2C Sales
• Conducting telephone negotiations
• Rapport building
• Discipline
• SRM user
• Referral selling
• Buyer/seller agreement
• Knowledge of product storage rules
• English
• Attentiveness
• Management skills
• MS Excel
• Ability to analyze

Знання мов

Англійська — вільно

Додаткова інформація

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