Dmitri

ABOUT ME

Sociable, energetic, purposeful, result-oriented, responsible,
have a flexible thinking. I am able to find quick and easy
solutions in difficult situations. Analytical mind.
I am able to organize, assemble a team and work in a team

ZORIN
DMITRY EXPERIENCE & SKILL
✔
extensive leadership experience
[відкрити контакти](див. вище в блоці «контактна інформація») ✔
consultations on networks and network technologies;
✔
selection of computer and network equipment;
✔
resolving issues and consulting in various IT areas;
@ [відкрити контакти](див. вище в блоці «контактна інформація») ✔
consultations on advertising, marketing, promotion of
goods and services, information resources;
✔
consultation, assistance and development of business
Kiev, Ukraine processes;
✔
creation of web sites of varying complexity - from
business card sites to stores, corporate sites
✔
refactoring existing sites
✔
transfer of sites from various databases and
technologies to more modern ones;
✔
administration, setting up unix / linux servers /
workstations
✔
negotiating on behalf of various companies
✔
development, writing business plans for technical, agro
and social projects
✔
participation in conferences
✔
organization of online stores: design and writing,
selection of suppliers, development of pricing policies,
LANGUAGE selection of subjects, recruitment and training of
personnel and launch of ready-made business models
"turnkey"
✔
participation in various public IT events
✔
UKR ✔
have experience in sales, development of new products
✔
RUS and solutions
✔
ENG ✔
experience in working with large corporate clients
✔
FR (banks, insurance, retail chains, etc.)
✔
Well versed in cars, auto parts, auto chemistry
✔
Experience of participation in eco-projects
✔
Organization and holding of sports competitions,
contests
✔
Rights category "B"
✔
Own car
 PROFESSIONAL SKILLS

www
WEB OS
HTML5 Linux administration
https://www.rosebg.kiev.ua CSS2/3 VDS, VPS
http://www.flat.com.ua PHP 5.x/7.x Apache
http://www.empirica.com.ua FW: Phalcon, Kohana Lighttps
http://www.lorin.com.ua Mysql/MariaDB
Git
Exim
CMS: Opencart, Dovecot
Joomla, WordPress Native OS : Gentoo

DTP DTP Other
Photoshop I understand cars,
Photoshop Gimp spare parts, auto
Gimp Inkscape chemistry
Inkscape Fireworks Experience of
QuarkPress Freehand participation in eco-
Fireworks QuarkPress projects
Freehand Illustrator Organization and
Illustrator etc holding of sports
competitions, contests
Rights category "B"
Own car

•
Opencart (full-stack, development / revision / installation:
extensions, modules, themes. Administration. Transfer of
other engines to opencart, migration) - about 50 sites
•
Joomla (full-stack, development / installation / revision:
extensions, modules, components, themes. Administration,
migration, etc.) - more than 100 sites

•
We had our own projects, including e-commerce
•
Work with VDS, VPS, various hosting providers
•
DB (design, optimization, work with the database)
•
OS: Linux (Gentoo, Debian), Windows
•
Linux administration
•
Setup and maintenance of various network equipment
•
Practical knowledge in the field of IT, server and network
equipment
•
Fluency in office software and specialized software, as well
as various CRM, TT
•
Experience with designer software
•
Well versed in cars, auto parts, auto chemistry
•
Experience of participation in eco-projects
•
Organization and holding of sports competitions, contests
 EDUCATION

NTUU (KPI) 1992 - 1997
National Technical
University of Ukraine
Faculty: Instrument making
Specialty: Engineer of optical-electronic devices
and laser systems
Qualification: engineer

WORK EXPERIENCE

PJSC “Farlep-Invest” 09/2008 - 06/2018
(the operator of fixed-line communications and the Internet
"Vega",
Kiev)

Head of Network Monitoring Department

•
management of three groups (Kiev, Dnepr, Odessa)
•
integration of monitoring systems into a single interface
•
change of business processes of monitoring, interaction of
the monitoring department with adjacent
departments, contractors
•
optimization of monitoring systems, expansion of
monitoring parameters of devices and services
•
implementation of VIP client monitoring and interaction
with them
•
development of business requirements and specifications
for the development of information systems in
accordance with existing business processes
•
building communications with related units in branches
•
control of eliminating accidents and carrying out planned
work
•
interaction with partners and contractors
•
development of instructions, procedures, policies and
documentation both within the department and
within the technical directorate
•
search, selection and training of personnel
•
writing TK for information systems (modules, additional
functionality), monitoring systems
•
reporting automation
•
reporting for technical and general directors, directors of
branches
 Head of Operational Support Center (Monitoring
Department)
•
integration of monitoring systems into a single interface
•
change of business processes of monitoring and
interaction with related operational departments
•
development of business requirements and TK for
information systems in accordance with business
processes
•
extension of the Technical Support Center functionality to
the West, East, Northeast, and South branches
•
building communications with related units in branches
•
administration of the holding monitoring system
•
creation of a mechanism for notifying the relevant
subdivisions about network accidents
•
control of elimination of accidents
•
control of the planned work
•
interaction with contractors
•
creating instructions for technical units
•
writing TK for information systems (modules, additional
functionality), monitoring systems
•
development, coordination of various company policies
and procedures
•
support and administration of the monitoring system of
the holding, correction of errors in the code, writing
scripts, etc.
•
search, selection and training of personnel

Head of Technical Support Center
•
creating a department from scratch
•
solution of technical problems of subscribers (including
corporate and VIP: banks, insurance, partners, operators,
etc.)
•
building communications with related units
•
change, replacement and optimization of customer
service business processes and repair of damage /
accidents
•
analysis of the work of operational divisions and
optimization of their work
•
Establishment of branch network monitoring
•
creation of a mechanism for notifying the relevant
subdivisions about network accidents
•
reporting development
•
control elimination of accidents
•
control of the planned work
•
participation in the development of instructions, policies
and procedures of the company
•
participation in seminars
•
work with contractors
•
search, selection and training of personnel
•

Head of Emergency Technical Support
•
organization of technical support for companies Farlep,
Optima, Intercom, IPS based on TP “IP Telecom”
•
search, selection and training of personnel
•
development of policies, procedures, documentation,
documents for internal use by the department
•
implementation of the TT system for communications with
related units
•
distribution of responsibilities between technical and
commercial units
•
development of indicators of the quality of the
department and staff in areas
•
adherence to temporary standards to eliminate subscriber
problems
•
optimization of processes in communication and
interaction with related departments to speed up the
solution of problems of subscribers
•
formalization of tasks
•
introduction of various tools to assess the quality of
customer service
•
contact center creation
•
search, selection, staff training
•
development of instructions, regulatory and technical
documentation for the contact center
•
staff training information systems
•
development of standards for contact center
•
development and creation of IVR
•
reporting development

IPTelecom Ltd 1/1999 — 09/2008
(Internet provider, Kiev)

Head of Technical Support departmeni
•
creating a new technical support department
•
search, selection and training of personnel
•
creation of algorithms and mechanisms for the interaction
of company departments with technical support
•
increasing the range of tasks
•
reporting implementation
•
work on keeping subscribers
•
participation in the development and testing of new
products and services
•
creating your own reference site for internal technical
needs of the department
•
network equipment setup
•
testing equipment
•
writing articles, publications
•
selection of software for client tasks for different
operating systems
•
organization of abuse services based on TP
•
help and development of sites for clients of the company
•
speeches and publications in the media from the technical
department

Technical Support Engineer
•
telephone customer technical advice
•
departure to clients for software and hardware settings

JSC «Blitz-Inform» 09/1997 — 02/1998
(publishing house, Kiev)
magazine layout engineer
•
scanning of photo materials (slides, photos)
•
color correction
•
selection of photographic materials
•
preparation of images for printing in publications:
"Natalie", "Capital", "Business"
•
work with packaging
JSC «Veles» 12/1995 — 05/1997
(store of household goods, Kiev)

Marketing Director
•
development of promotions
•
search and selection of suppliers
•
development of corporate style shop
•
customer service training

Advertising agent
•
store decoration
•
distribution of advertising in the media
•
participation in promotions

HOBBY

fishing, photography, gardening, reading, IT, philosophy,
esoterica, nature, sport, powerlifting