Альона

ALONA DANYLENKO I'm a responsible, active and results-oriented person. I quick adapt to new conditions and
value punctuality.
Excellent communication and teamwork skills. Committed to delivering exceptional results
and continuously improving performance.
Dedicated and results-driven professional seeking a responsible position where I can
leverage my interpersonal communication skills and experience to contribute to your
organization and achieve mutual success.

Education and Qualifications
Personal
Bachelor and Specialist Sep 1999 - Jun 2004
Address KYIV NATIONAL LINGUISTIC UNIVERSITY, Kyiv
Sofiivska Borschahivka, Akademika
Shalimova St, 70/2 Faculty of English Language and Foreign Literature
08147 Kyiv Specialization – Philologist, Teacher.
Phone number
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Email Work experience
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Director and Board Member Jan 2017 - Present
Interests International Charitable foundation of Doctor Bersenev, Kyiv
1. Meetings with the foundation's beneficiaries, families in need of material and medical
Driving and Automotive (valid driver's license assistance, providing information support, and offering alternatives in case our
Category B) foundation cannot assist the beneficiary.
Traveling 2. Updating information about the foundation and its beneficiaries on the official website
Cultural exchange experiences, attending and Facebook page to raise funds for the medical treatment and rehabilitation of
children with neurological disorders (Cerebral Palsy).
international events
3. Preparation of monthly fundraising projects on our partner's website, the "Ukrainian
Charity Exchange." Drafting project agreements, monitoring fundraising progress,
Languages controlling the expenditure of collected funds, and preparing financial documents and
English reports after fund utilization.
Ukrainian 4. Managing the fund's income and expenditures. Planning expenses, creating an annual
Russian work plan for the fund, and budgeting. Preparing presentations about the foundation's
work for annual meetings and conducting those meetings.
5. Fundraising from all possible sources. Monitoring the receipt of funds into the
foundation's account from cash donation boxes and filling out forms for participation in
charitable events.
6. Preparing one‑time projects (assistance to children's homes, purchasing clothing,
hygiene products, medical equipment, etc.).

Customer Service Specialist; Call Center Direction. Apr 2013 - Dec 2014
Nissan Motor Ukraine, Kyiv
1. Monitoring the work of call center operators (listening to incoming calls to ensure the
accuracy of information provided to customers).
2. Supporting and providing necessary, including technical, information to call center
employees.
3. Reporting on the achievement of key performance indicators and their attainment by
call center operators.
4. Resolving customer issues that arose in official dealer centers to minimize negative
impressions of the company, using the Good Will/Buy Back budget in critical situations.
5. Managing the Good Will/Buy Back budget reporting.
6. Preparing official responses to written customer inquiries.
7. Ensuring the correctness of internal documentation maintained by official dealer
centers and the importer.
8. Reporting on the provision of substitute vehicles to customers by dealer centers.

Customer Relationship Manager (Sales Department) Apr 2008 - May 2009
Niko-Ukraine, Kyiv
1. Issuing discount cards to all existing customers under the loyalty program. Attracting
new customers through the program. Organizing bonuses, pleasant surprises,
discounts, greetings, and gifts for loyal customers.
2. Resolving problematic situations: customer-salesperson interactions, customer-service
issues.
3. Reporting on the number of customers and the level of satisfaction with service at the
service center.

Sales Department Administrator Dec 2008 - Apr 2008
NIKO-Ukraine, Kyiv
1. Preparation of documents for vehicle registration.
2. Compilation of a complete document package for handing over the vehicle to the
customer.
3. Recording the incoming and outgoing vehicles in the inventory.
4. Ensuring the correctness of contract preparation by sales department managers.
5. Generating monthly reports on the number of cars sold. Attendance of internal
meetings and conferences.

Sales Consultant at LLC "NIKO-Ukraine" Mar 2006 - Dec 2008
NIKO-Ukraine, Kyiv
1. Selling automobiles and drafting contracts.
2. Selling additional equipment, monitoring the execution of additional customer orders.
Handing over the vehicle to the customer, providing a comprehensive vehicle
operation briefing along with all documentation.
3. Attending product training sessions and internal meetings.

Secretary-Referent at LLC "NIKO-Ukraine" Aug 2004 - Mar 2006
NIKO-Ukraine, Kyiv
1. Preparing orders, arranging business trips for the manager, and assisting with all forms
of communication for the manager. Preparing power of attorney documents for the
department sales managers' vehicles.
2. Preparing the manager's office for meetings and conferences. Receiving and directing
incoming calls. Registering incoming and outgoing documents. Planning the purchase
of office supplies and stationery.

Skills
Proficient in MS Office (Word,
Excel, PowerPoint)
17-year Driving Experience