Kristina

Kristina Pekur
Personal Dossier:
Nationality: Ukrainian
Date of Birth: 27th September 1996.
Mobile number: [відкрити контакти](див. вище в блоці «контактна інформація»)
E-mail: [відкрити контакти](див. вище в блоці «контактна інформація»).
Language abilities: English, Russian, Ukrainian, Turkish

Educational Information:

Specialist in Hospitality, tourism: Kiev College of Hospitality Management from September
2011 till June 2015
Bachelor in Tourist Business Management: Kyiv National University of Trade and Economics
2015 —2018
Master in Tourism Recreation Management: Kyiv National University of Trade and Economics
2018 —2019

Employment History:
Tour guide & event organizer Kyiv February 2021 – February 2022

Tour guide & event organizer

• Organizing excursions in a city of Kyiv (showing the city to the tourists);
• Sightseeing, historical, gastronomic tours, photo tours;
• Making a city or a country tour with all the roads, hotels resevations, sightseeing;
• Organizing events for tourists (birthday parties, parties, business meetings, photoshoots);
• Restaurants reservations, hotel reservations etc.

United Arab Emirates:

DMACC Property, Dubai August 2020 – February 2021

Brand ambassador

• Representing company to clients;
• Attracting customers to the stand;
• Collecting leads;
• Presenting properties to clients;
• Organizing seen tours.
 Play Restaurant and Lounge -Dubai February 2019 — August 2020

Head hostess

• Registration guest through the Resv5 System.
• Receiving and Replying for all the correspondence (Letters, Emails. Online
Communication programs)
• Implement the registration System by phone calls from the Customers
• Hospitality the Customers to the restaurant tables
• Supervising for the cleanliness of the place

Dubai Parks and Resorts, LEGOLAND September 2016 — February 2018

Guest Service Representative Dubai, UAE
• Show park to the guests, how to simulate a programming robot, robotic.
• Handle guests with etiquette manner and showing them the robots in fluent and
enjoyable way.
• Build sustainable relationships and trust with customer accounts through open and
interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution Keep records of customer interactions,
process customer accounts and file documents.
• Follow communication procedures, guidelines and policies Take the extra mile to
engage customers.

Ukraine:

Zima Letta June 2016 — Sept 2016
Assistant to Director - Account(web) Kiev, Ukraine
• Blogging.
• Renewing a web site.
• Communicating by e-mail with customers, Preparation of contracts.
• Selection of stage.
• Rendering hotels / tours / tickets.
• Assisting in developing and implementing plans and goals for the department Working
with the director to coordinate and supervise daily operations Ensuring compliance
with regulations and internal policies.
• Assist in developing and implementing plans and goals for the department Work with
the director to coordinate and supervise daily operations Ensure compliance with
regulations and internal policies.
 • Monitor attainment of objectives.
• Undertake staffing responsibilities (hiring, training, evaluating etc.) Assist in budgeting
and monitoring expenses.
• Maintain scheduling of events and represent the company when needed Create reports
and submit them to the director or other executives. Kazatsky Stan May 2016 — June
2016

Interned at the hotel Kiev, Ukraine
• Greeting a guest, check in and settle guest accounts while ensuring all service standards
are followed;
• Assist guests regarding hotel facilities in an informative and helpful way;
• Answers, screens and redirects all incoming phone calls; • Respond to each Guest
who approaches the Reception Desk.
• Booking rooms and other facilities of the hotel online in telephone

Kilit Global – TEZ tour & Biblioglobus April 2015 — Sept 2015
Transfer Guide and Assistant Hotel Guide (Turkey)
• Meeting and departure of guests from the airport to the hotel and back;
• Providing information about the company's tours;
• Conduct information meetings in a hotel;
• Sale excursions during the meetings
Prospect Travel July 2014 — Sept 2014

Tourism Assistant to Director Kiev,
Ukraine
• Promoting existing tourist attractions through advertising campaigns, developing
promotional literature including artwork, writing press releases and copy for tourism
guides/newsletters.
• Carrying out research of existing tourist attractions to gain customer feedback in order
to make improvements Researching local history and local people's views in order to
develop potential new tourist attractions.
• Working with the media and other local partner organizations to raise the profile of the
local area, generate positive publicity and create a brand identity for the area.
• Organizing exhibition stands at conferences and holiday shows, both nationally and
overseas, to promote the area Organizing special and seasonal events and festivals.
• Providing support, guidance and sometimes administering funding for local tourism-
related business and advising new tourism businesses.
• Encouraging the development of new jobs within the tourism sector Bringing in tourism
development funding to the area.
• Assessing the impact that any planned developments may have upon the local
environment weighed against the potential benefits.
 • Consulting with local tourism businesses such as tour operators, restaurants and
guesthouses, to assess the effectiveness of current tourism development policies and
to develop an overall tourism development strategy.
• Sale tours.

Professional Experience & Key Skills

• A brilliant and determined entry level candidate with excellent Computer Science
perspective.
• Able to work multitask and self-learner and I like to complete my work in excellent way.
• Exceptionally good academics and participation in most of the extracurricular activities
in and out the institution.
• Extensive familiarity with the fundamentals in computer science and engineering
theories through academic classes and real time assignments.
• Ample number of managerial traits including strong domain knowledge, team-member
attitude and strong communications skills abilities.
• Thorough and precise knowledge of the higher-level management decision-making
procedures and techniques to be reflected in the work environment.
• Ability to work at a fast pace and tolerate under extreme work pressures.

Computer and Other Skills

 Microsoft Office
 Office Suite
 Customer Service
 Customer Satisfaction
 Teamwork
 Microsoft Excel
 Management
 Team Leadership
 Time Management
 Customer Relations
 Social Networking
 Online Advertising
 Team Building
 Fast Typing
Languages

LANGUAGE Written Spoken Understanding
Level 2 3 4 5 2 3 4 5 2 3 4 5
English + + +
Russian + + +
Ukrainian + + +

References
References available upon request.