Олесь

Oles Katsiuba
[відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | Kyiv, Ukraine | 30/08/2001 | [відкрити контакти](див. вище в блоці «контактна інформація»)

EXPERIENCE
Advanced Technical Support Specialist May 2021 - Aug 2023
Nextiva, Kyiv, Ukraine
• Provided expert-level technical support to clients, focusing on VoIP serives
• Set up and configured VoIP devices and softphones, ensuring seamless integration into customers' networks
• Diagnosed and resolved connectivity, audio quality, and hardware/software issues related to VoIP devices
• Optimized call center operations by troubleshooting and enhancing call routing, IVR systems, and call flows

Game Tester Mar 2020 - Jun 2020
Testronic, Warsaw, Poland
• Conducted thorough testing of pre-release game versions to identify bugs, glitches, and other issues
• Executed test cases and documented detailed bug reports, including reproduction steps and severity assessments.

PROJECTS
MindMe https://www.mindme.coffee/
Coffee-shop web-site made with WordPress, PHP, JavaScript, CSS and HTML

COURSES

Web Development Bootcamp - Udemy

Responsive Web Design - freeCodeCamp

JavaScript Algorithms and Data Structure - freeCodeCamp

SKILLS
Frontend JavaScript, CSS, HTML, Bootstrap, React.js
Backend PHP, Node.js, PostgreSQL
Languages Ukrainian (native), English (C2), Polish (A2)

EDUCATION
Business Administration Sep 2018 - Jul 2021
Collegium Civitas, Warsaw, Poland

ERASMUS exchange program Sep 2019 - Jan 2020
European Business School, Paris, France

ERASMUS exchange program Sep 2020 - Jul 2021
Jan Amos Komensky University, Prague, Czech Republic