Anna

Gdansk, Poland (CET) [відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація»)

ANNA WITEK Accomplished Project Coordinator and Senior Team
Leader with over 12 years of international
experience in banking, healthcare, retail, and
REGIONAL SALES TEAM LEADER education. Committed to effectively managing sales
teams and projects while consistently achieving
strategic goals and outpacing performance KPIs. An
Novakid Inc.
inspirational leader with a growth mindset
specializing in new business development and
market expansion. Fluent in Polish and English.

SKILLS

Creative, dedicated, problem-solver Ability to work calmly under high pressure
Extensive knowledge of Microsoft Office, Outlook, Medisoft,
Natural Language Processing (NLP) Learning Specialist
Branch Teller, CMS, CMR systems, SalesForce, Metabase,
Intercom, SAP system, Graphics Software (Inkscape, Open
Excellent communicator & negotiator
shot, Aurora), and WordPress
Great planner & organizer Experience with financial transaction processes and
online payment systems: Paypal, Ingenico, Stripe,
Seasoned researcher Pay U, and Pay24

WORK EXPERIENCE

Operations Team Leader - Telus International - Kaufland Global Marketplace 12.2023 - Current

Offered assistance and support to a team of seven sales advisors, facilitating cross-border sales services for
businesses operating in Poland.
Created a B2B sales funnel and implemented strategic sales initiatives to boost revenue and facilitate the expansion
of a new marketplace.
Assigned and monitored performance metrics, analyzed data, and provided actionable insights to improve team
performance
Actively participating in hiring process by attending interview meetings for new candidates
Organized and delivered a two-week training program for new hires, along with regular one-on-one and group
coaching sessions.
Act as a liaison between the sales team, project manager, the Kaufland.de representative, and other departments to
facilitate communication and cooperation

East EU Senior Team Leader- Novakid, Poland 07.2021 - 10.2023

Responsible for sales in the Eastern European Region and managed a highly skilled team of Country Sales Team
Leaders. Developed and implemented a competitive strategy which resulted in a 230% increase in sales.
Optimized and executed the recruitment process, minimizing recruitment costs through effective contract negotiation
and organizing low-cost benefits for employees.
Evaluated the company's business progress and optimized strategies to further improve team performance and reach
strategic goals.
Streamlined internal processes and operating procedures, contributing to regional growth efforts. Developed
effective sales strategies, implemented improvements, and monitored changes. Conducted A/B tests to maximize the
ROI of sales actions, decreasing costs and increasing revenue to maximize profitability while reviewing all factors
impacting the company's business.
Contributed as an active partner in key decision-making processes, supporting and evaluating the optimal path for
the company's further growth. Led the launch of a new product in the US market.
Facilitated motivational team meetings to promote self-care for emotional well-being and boost productivity."
 Customer Service & Sales Consultant - Estée Lauder, Poland 09. 2020 - 06.2021

Offered customer care to clients from Poland, parts of Europe, and South Africa, over the phone and by email
Actively participated in optimizing customer journeys
Handled high-volume calls while for 29 Estée Lauder brands including Estee Lauder, MAC Cosmetics, Bobby Brown,
La Mere, and Clinique. Navigated through SAP and CRM to find, manage and resolve potential stock issues,
developed Sales documentation and registered promotional codes.
Effectively cross-sold company products, and resolved client cases quickly and efficiently - up to 60 cases per day for
all 29 synchronized company's online stores

Process Coordinator - Pearl Linguistics, United Kingdom 04. 2014 - 05.2016

Coordinated urgent interpretation services provided to the largest NHS hospitals in Manchester and other medical
subcontractors
Managed high-volume emails and calls, prioritized service requests, and evaluated the language skills of Interpreters.
Worked in a high-pressure environment responding to emergencies. Responded to clients' complaints by providing
quick and efficient solutions.
Successfully managed the workflow of 80 interpreters serving direct help to doctors and patients. Scheduled
(inter)national business trips for interpreters who filled in for absent colleagues.
Liaised with Recruitment to identify company needs and developed strategies to fill the imminent and future clients'
requests.

Customer Service Advisor - BZWBK / Santander Bank, Poland 11. 2011 - 12.2013

Advised customers about retail banking products and services that catered to mass market customers, in-person or
over the phone, which contributed to increase profit for the bank
Offered banking solutions to customers after capturing the customer profile conversation in the CRM System
Utilized the CRM System for leads to maximize new and existing deposit relationships through cross-selling of all
retail banking products. Delivered an exceptional customer service experience while responding to daily customer
inquiries.

Exchange Student - USA 09. 2006 - 04.2010
Lived in the USA as part of an Au-Pair Program Team
USA Medical Administration Student in the latter stage of work and education
Created own online store as a reseller for www.fragrancenet.com

EDUCATION TRAINING

Bachelor in International Business MBTI - The Personality Type Portraits
Banking University - Gdansk, Poland Internal Santander Course

Enterprise Fraud and Financial Crime for Banking
Medical Administration Internal Santander Course
Lincoln College - West Palm Beach, FL
Identification of Security Features in Banknotes
Internal Santander Course
Economic Banking Specialization
Technical High School - Gdansk, Poland NVQ – Level 3, Customer Service
Pearl Linguistics Internal Course

Intensive English Course Neuro-linguistic Programming Course
Community College - West Palm Beach, FL The Coaching Academy London