Andrii

Andrii Andrusenko
[відкрити контакти](див. вище в блоці «контактна інформація») · [відкрити контакти](див. вище в блоці «контактна інформація») · t.me/workinghuman
Cherkasy, Ukraine

CUSTOMER SUPPORT
Passionate and empathetic customer support professional with over 2.5 years of experience. Fluent in two
languages, adept at understanding and addressing individuals' needs. Committed to delivering exceptional
service and fostering meaningful connections. Eager to contribute linguistic prowess and extensive
experience to meaningful projects.

KEY COMPETENCIES
Emotional intelligence Product knowledge Multilingual support
Problem solving mindset Adaptability Data-driven decisions
Communication skills Technical skills Professionalism

PROFESSIONAL EXPERIENCE
Delta Logistics Jun 2018 - Sep 2019
Technical & Customer Support
Tracking cargos on the route, maitaining functionality of the app, communication with brokers and drivers,
updating database.

NDA Oct 2019 - Aug 2020
Customer Support
Multilingual chats, CRM management, conflict resolutions, tasks tracking, cross-functional collaboration,
documents verification.

NDA Jan 2023 - Dec 2023
PSP integration
Communication over the email, connecting PSPs to businesses, CRM, documents management, over-the-
phone communication, database updating, API integration.

EDUCATION EXTRACURRICULAR ACTIVITIES

Specialist of Applied Linguistics Volonteer
2011 — 2016 Instagram: @we_need_you_ua
Cherkasy State Technological University

LANGUAGES ADDITIONAL BACKGROUND

Ukrainian — Native Python programming, Front end, Google/Facebook
Russian — Second Native ads, Photoshop, Premiere Pro, Fruity loops
English — Upper-Intermediate