Особисті дані приховані

IVAN VNUKOV

About me
International Sales Manager with 10+ years of experience in tourism,
premium services, customer relations, and B2C sales across Turkey,
UAE, and Thailand. Skilled in selling premium travel services, working
CONTACT DE TAILS with VIP clients, resolving customer issues, and building strong client
relationships in fast-paced multicultural environments. Experienced in
[відкрити контакти](див. вище в блоці «контактна інформація») remote communication, teamwork, and handling high-pressure
[відкрити контакти](див. вище в блоці «контактна інформація») situations.

Bratislava, Slovak Republic

Date of birth: 12. 3. 1990 Work experience

SKILLS SEP 2024 - Currently Sales Manager
Loti (premium travel company), Phuket,
B2C Sales - Expert Thailand
• Sell premium excursions, yacht tours, and travel
services to international clients
CRM (Customer Relationship
Management) - Skillful • Build strong customer relationships and identify
upselling opportunities

International Client Support - • Manage bookings, payments, refunds, and
Advanced customer requests

• Coordinate with operations, transport, and
Remote Communication - Advanced service teams

• Resolve customer issues and escalated cases
Communication skills - Expert efficiently

• Work in a fast-paced international tourism
Communication & Negotiation - environment
Advanced

Organizational skills - Advanced APR 2024 - AUG 2024 Sales Manager
TSS Technology LLC.
• Sold fuel cards to corporate and private clients
Microsoft Word - Advanced
• Assisted customers during onboarding and
account setup

L ANGUAGES • Managed customer communication and follow-
ups
Ukrainian - Proficiency (C2)
• Supported issue resolution and customer
retention
Russian - Proficiency (C2)
• Worked with CRM systems and sales processes
English - Intermediate (B1)
DEC 2022 - DEC 2023 Delivery dispatcher
Turkish - Beginner (A1) XXXLutz
Coordinated delivery schedules and resolved
customer inquiries related to delivery timing and
Slovak - Beginner (A1) service issues.
Worked closely with drivers, warehouse teams,
and customers to handle exceptions and
complaints.
INTERESTS OR HOBBIES Supported dispute resolution related to delayed
or missed deliveries.
Traveling. SEP 2018 - APR 2021 Hotel Guide / Sales Manager
Anex tour, DUBAI, United Arab Emirates
• Sold excursions and travel-related services to
tourists
DRIVING LICENSE
B • Provided on-site customer support for
international guests

• Assisted clients with bookings, changes, and
payments

• Coordinated with hotel and transport teams

• Resolved customer issues and service requests

APR 2010 - NOV 2017 Guide/sales manager
Tez Tour, ANTALYA, Turkey
• Managed customer communication and tourist
support

• Sold tourism services and additional travel
products

• Assisted international clients throughout their
stay

• Coordinated with operational departments and
business partners

Education
2007 - 2012 GEOGRGAPHIK
Master’s Degree in Geography and
Economics
Kharkiv National University, Ukraine,
KHARKIV, Ukraine

Course or certificate
AUG 2023 - NOV 2023 IT recruitment and HR
Hillel IT School

JAN 2022 - MAY 2022 Software programming. Basic course
Source IT