Аліна

NOVIK ALINA
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
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00a80516b

EDUCATION PROFESSIONAL SUMMARY
Well-qualified Trainer adept at planning and implementing
Lviv University of Trade And onsite and remote training programs. Collaborative and
Economics communicative with an enthusiastic style and insightful
Bachelor of Science in International approach. Detail-oriented team player with strong
Economic Relations organizational skills.
(2013-2017)

Andrzej Frycz Modrzewski Krakow
University WORK EXPERIENCE
Master of Science in Management
Trainer
(2017-2019)
Majorel / Krakow / Poland (2022-present)
Implemented new training courses after assessing corporate data
and identifying employee weaknesses.
Performed continuous evaluations of content and plans to enhance
SKILLS delivery and improve effectiveness.
Developed individualized training plans to achieve staff readiness.
Operations Analysis
Introduced standardized training for cohesive learning
Materials Organization environments.
Learning Strategies
Planning and Coordination
Remote Learning Content Reviewer
Curriculum Creation Majorel / Krakow / Poland (2019-2022)
Employee Performance Reviews Reviewing videos and rating them according to the policy.
Public Speaking Creating schedules for NHs, providing training, shadowing sessions
Providing Feedback and refreshers for new and existing agents.
Creating useful documents, presentations and files for the agents.
New Employee Orientation
Participation in meetings, training sessions and workshops to
Interview Techniques improve my skills and knowledge.
Content Creating
Technical Support Agent
LANGUAGES Kyivstar / Lviv / Ukraine (2017-2018)
English C1 Answering customer calls, listening to their concerns and solving
problems.
Polish B2 Conducting market research.
Russian – fluent
Ukrainian – mothertongue

I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Personal Data
Protection Act as of 29 August 1997, consolidated text: Journal of Laws 2015, item 2135 as amended.