Олена

Olena Nanivska
Business Analyst
79040, Lviv, Ukraine
Puluja St, 40
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)

EXPERIENCE

(11/2024-current) TECHNICAL SUPPORT SPECIALIST/ APG GROUP/ ROCKET ROUTE/Lviv,Ukraine. Handled user inquiries, analyzed technical issues, and delivered effective solutions. Monitored system performance, documented incidents, and supported cross-team communication to improve service quality and prevent recurring problems. Worked with vector design in Adobe Illustrator and performed structured XML code rewriting to improve formatting, accuracy, and system compatibility.

(07/2016 - current) AREA AIR TRAFFIC CONTROLLER UKRAINIAN STATE AIR TRAFFIC SERVICES ENTERPRISE / UKRAINE, LVIV Achieved safe and efficient air traffic flow through procedural enhancements and effective coordination with pilots and airport personnel. Responsibilities included supervising airspace, providing precise instructions to pilots, monitoring radar for hazards, collaborating with neighboring control facilities, conducting training, and contributing to safety initiatives

(07/2024-10/2025) COPYWRITER/ETERNITY LAW INTERNATIONAL\ Kiev, Ukraine (remote)Wrote structured, audience-focused content including guides, instructions, articles, and reports, ensuring clarity, accuracy, and professional presentation.

(06/2012 - 07/2016) APPROACH AIR TRAFFIC CONTROLLER UKRAINIAN STATE AIR TRAFFIC SERVICES ENTERPRISE / UKRAINE, KHARKIV Achievements included implementing procedures to enhance airport efficiency and safety, managing high air traffic volumes during peak hours, and ensuring smooth aircraft transitions between sectors. Responsibilities encompassed providing radar guidance, sequencing aircraft for approach and landing, coordinating with tower controllers, monitoring weather conditions, communicating with pilots, participating in emergency response, and conducting training for junior controllers.

(11/2011 - 06/2012) APPROACH AIR TRAFFIC CONTROLLER TRAINEE UKRAINIAN STATE AIR TRAFFIC SERVICES ENTERPRISE / UKRAINE, KHARKIV Achievements included completing rigorous training in approach air traffic control procedures, demonstrating adaptability in mastering radar systems, and receiving positive feedback for dedication. Responsibilities involved shadowing experienced controllers, assisting with radar guidance, learning aircraft sequencing, communicating with pilots, participating in simulated exercises, and implementing feedback for improvement.

(07/2011 - 11/2011) FLIGHT INFORMATION OFFICER UKRAINIAN STATE AIR TRAFFIC SERVICES ENTERPRISE / UKRAINE, KHARKIV Achievements involved providing accurate flight information, maintaining communication channels, and enhancing flight information systems. Responsibilities included managing flight information services, responding to pilot inquiries, monitoring air traffic,coordinating with aviation agencies, maintaining records, conducting briefings, and participating in training programs.

EDUCATION
(09/2007 - 06/2011) FLIGHT STATE ACADEMY OF UKRAINE UKRAINE, KIROVOGRAD Bachelor of Air Navigation
(11/2012 - 02/2014) SEPARATED STRUCTURAL SUBDIVISION OF THE NATIONAL AVIATION UNIVERSITY “KIROVOGRAD FLIGHT ACADEMY OF THE NATIONAL AVIATION UNIVERSITY” UKRAINE, KIROVOGRAD Master’s degree of Air Traffic Service
(09/2015 - 04/2018) YAROSLAV MUDRYI NATIONAL LAW UNIVERSITY/ UKRAINE, KHARKIVE
Bachelor Degree of “Jurisprudence”
COURSES

(10/2025-01/2026) IAMPM, Kiev, Ukraine, Business Analysis

(10/2025-current IAMPM, Kiev, Ukraine, Data analysis

(10/2005-current) IAMPM, Kiev, Ukraine, Corporate English

(09/2025-10/2025) UDEMY, Fundamentals of Business Analysis

(03/2024 - 03/2024) ÉCOLE NATIONAL D’AVIATION CIVIL FRANCE, TOULOUSE Refresh course ACS, Training action

PROFILE
Business Analyst with a strong background in operational analytics, system monitoring, and process optimization built through more than 13 years in the air traffic control environment. Experienced in solving complex, time-critical problems, supporting users, preparing clear documentation, and communicating technical information in an accessible way. Skilled in identifying inefficiencies, analyzing data, and improving workflows. Strong communication, copywriting, and stakeholder-management abilities. Eager to apply analytical and technical support experience to improve business processes and enable data-driven decisions.
SKILLS

Requirements gathering & documentation
Communication Skills (verbal and written)
Gap analysis & workflow optimization
Prioritization
Root cause analysis (RCA)
Escalation management
Data interpretation & trend recognition
Basic SQL (in progress)
Report creation (Excel, Google Sheets)
Preparing structured operational documentation
Creating easy-to-understand explanations of complex processes
Attention to Detail
LANGUAGES
Ukrainian
Russian
English
French
Polish