Валерия

VALERIA KLAFAS
IT SYSTEMS SUPPORT
ENGINEER, SRE

PROFILE
CONTACT
Working with:
[відкрити контакти](див. вище в блоці «контактна інформація») Placement on a server or on the computer itself.
Connecting to Prometheus.
Reading data from a PC or the server itself.
[відкрити контакти](див. вище в блоці «контактна інформація»)
Setting up a dashboard and notifications depending on the request.
@BAZIIINGAAA Connecting a Telegram bot to send notifications about errors or changes in
indicators.
KYIV
Work with such products as:
Cloudflare, Godaddy, Namecheap,
Hosting domains on these products.
Setting up DNS, registering records.
SKILLS Raising resources on FASTPANEL, supporting their installation of SSL
certificates.
Jira
Work with file logs, as well as log processing in Elastic and Zabbix
SQL Monitoring of systems using ELK and Zabbix/Prometheus
Searching for information in databases (MySQL, Oracle, SQL)
PHP Working with Git Gitlab, Github, PHP (fixing minor bugs, changing functionality,
integrating payment systems and telephony)
Grafana Setting up corporate mail (Gmail, Outlook, etc.)
Zabbix Processing of requests, incidents, tickets in the Jira system and Service desk
Writing technical specifications, working with APIs, and Postmen
Kubernetes
From my qualities:
Communication skills.
If I am faced with the task of achieving its implementation, to understand the
EDUCATION reasons, to do everything possible to make the functionality work.
Responsibility.
Bachelor Quick decision-making so that they are optimal and correct.
Creativity.
Kyiv International University Inventiveness.

2017-2021
WORK EXPERIENCE
Specialization in Computer
Science
System administrator of highest category 2023-to now

VODAFONE
LANGUAGES Support of corporate information systems:
English Monitoring of systems and their interaction with other systems
Detection and elimination of errors and failures, search for root causes
Ukrainian
Resolving incidents of system users
Russian Updating and development of operational documentation
Testing of new roaming directions in accordance with current procedures and
standards
Performing routine maintenance and adjustments on the systems
Interaction with the solution provider: bug fixing, optimization, implementation
of new functionality
Participation in the work of project teams
Experience with Oracle RDBMS, Unix, Jira, Docker/Kubernetes, ELK,
Zabbix/Prometheus
Analytical and communication skills, willingness to quickly acquire new
competencies
Ability to work in a team
Technical Support / Engineer 2020-2023

TGI

Technical support for several products at one time
Work with API documentation.
Integration of VOIP and PSP (payment systems).
Working with PHP code, making small practices as well as working in the front
end.
Work with SQL and Postgres SQL databases.
Processing tickets, creating tickets and writing technical tasks (Jira, Atlassian).
Writing product manuals.
Working with such products as Deployer, Grafana, Docker
Ability to read and create logs in Elastic, as well as creating dashboards for
tracking metrics.
Configuring mail, corporate mail, SMTP, IMAP, POP configuration.
Configuration of corporate equipment, as well as its support and maintenance.
Ordering and processing in Postman

TECHNICAL EXPERT
Repair of equipment, from desktop computers to mobile devices 2018 -- 2020

CERTIFICATES
Start of ChatGPT
Kubernetes Fundamentals
DevOps and Kubernetes. (currently in the process of learning)