Ahmed

Islam Ahmed
Address: Desnyanskyy Kyiv, Ukraine • [відкрити контакти](див. вище в блоці «контактна інформація») • [відкрити контакти](див. вище в блоці «контактна інформація»)
Nationality: Egyptian

Experienced Sales & Export Professional with Strong Background in International Trade, Retail Telecom, and
Banking

Dynamic and results-driven professional with a proven track record in export sales (Europe & Middle East), retail
management, customer service, and financial services. Skilled in B2B sales, market expansion, client relationship
management, and regulatory compliance. Adept at driving revenue growth, leading teams, and delivering high-
quality service in fast-paced, target-driven environments.

Experience
Export Sales Manager at Lvivsky sad (Brand Name : Gaderia ) , Kyiv, Ukraine

AUGUST 2024 – APRIL 2025
• MANAGED B2B EXPORT SALES OF FRESH APPLES, APPLE JUICE, AND APPLE CIDER VINEGAR TO CLIENTS
IN EUROPE AND THE MIDDLE EAST.
• DEVELOPED AND MAINTAINED LONG-TERM RELATIONSHIPS WITH KEY IMPORTERS, DISTRIBUTORS, AND
RETAIL CHAINS.
• CONDUCTED MARKET RESEARCH AND COMPETITOR ANALYSIS TO IDENTIFY NEW OPPORTUNITIES IN
TARGET REGIONS.
• NEGOTIATED CONTRACTS, PRICING STRUCTURES, AND DELIVERY TERMS WITH INTERNATIONAL
PARTNERS.
• COORDINATED WITH PRODUCTION, LOGISTICS, AND QUALITY CONTROL TO ENSURE TIMELY AND
COMPLIANT SHIPMENTS.
• REPRESENTED THE COMPANY AT INTERNATIONAL TRADE FAIRS AND FOOD EXHIBITIONS (E.G., FRUIT
LOGISTICA, SIAL, GULFOOD).

Medical Client Advisor & Billing Analyst at Marsh Egypt for brokerage insurance ( Cairo , Egypt )

April 2018- Dec 2023

• CONSULT WITH CLIENTS TO UNDERSTAND THEIR HEALTH INSURANCE NEEDS.
• EXPLAIN VARIOUS HEALTH INSURANCE POLICIES AND OPTIONS.
• ASSIST CLIENTS IN SELECTING THE MOST SUITABLE HEALTH INSURANCE PLANS.
• PROVIDE ONGOING SUPPORT TO CLIENTS, ANSWERING QUESTIONS AND RESOLVING ISSUES.
• STAY UP-TO-DATE WITH CHANGES IN HEALTH INSURANCE REGULATIONS AND PRODUCTS.
• PROCESS APPLICATIONS AND CLAIMS AS NEEDED.
• MAINTAIN ACCURATE RECORDS OF CLIENT INTERACTIONS AND TRANSACTIONS.
• PREPARED DETAILED BILLING REPORTS AND FINANCIAL SUMMARIES FOR MANAGEMENT REVIEW.
• ANALYZED BILLING DATA TO IDENTIFY DISCREPANCIES, RESOLVE PAYMENT ISSUES, AND ENSURE
COMPLIANCE WITH POLICY TERMS
Medical Client Advisor at Egycare for medical insurance ( Cairo , Egypt )

April 2017 – APRIL 2018
• Acted as the primary point of contact for medical clients, providing tailored insurance advisory and
support.
• Advocate for clients internally by addressing concerns promptly and contributing to an exceptional client
experience.
• Handle claims issues with the relevant department to ensure claims are reimbursed within the agreed
TAT.

Shop Manager at Orange Egypt

June 2014 – April 2017

• MANAGED DAILY OPERATIONS AND SALES PERFORMANCE OF A HIGH-TRAFFIC RETAIL STORE.
• LED AND TRAINED A TEAM TO DELIVER EXCEPTIONAL CUSTOMER SERVICE AND ACHIEVE SALES TARGETS.
• HANDLED INVENTORY, REPORTING, AND ENSURED COMPLIANCE WITH COMPANY AND TELECOM
REGULATIONS.
• DROVE CUSTOMER RETENTION THROUGH SERVICE EXCELLENCE AND EFFECTIVE ISSUE RESOLUTION.

Customer Service & Sales Advisor at Orange Egypt

March 2013 – MAY 2014
• PROVIDED PROFESSIONAL CUSTOMER SUPPORT AND PRODUCT GUIDANCE IN A FAST-PACED RETAIL
ENVIRONMENT.
• PROMOTED AND SOLD MOBILE SERVICES, INTERNET PACKAGES, AND SMART DEVICES TO ACHIEVE
INDIVIDUAL AND STORE TARGETS.
• HANDLED CUSTOMER INQUIRIES, COMPLAINTS, AND SERVICE REQUESTS WITH A FOCUS ON FIRST-
CONTACT RESOLUTION.
• ASSISTED WITH SIM CARD ACTIVATIONS, BILLING ISSUES, AND CONTRACT RENEWALS.
• ENSURED ACCURATE DATA ENTRY AND ADHERENCE TO COMPANY POLICIES AND TELECOM
REGULATIONS.
Sales Representative at Saudi Industries for Pipes (Saudi Arabia)

Jan 2010 – DEC 2011
• Promoted and sold industrial piping products to contractors, distributors, and project stakeholders.
• Managed and expanded a portfolio of B2B clients across construction and infrastructure sectors.
• Prepared technical quotations, negotiated pricing, and closed sales in line with company targets.
• Coordinated with logistics and production teams to ensure timely order fulfillment.
• Conducted market research and competitor analysis to support strategic sales planning.
.
Banker At AL Baraka Bank ( Cairo, Egypt )

July 2009 – DEC 2009
• Delivered financial services including account opening, deposits, personal finance, and Islamic banking
products.

• Assisted clients with day-to-day banking transactions and provided tailored product recommendations.

• Ensured compliance with internal policies, and Central Bank of Egypt requirements.
Skills
B2B sales, international market development (Europe & Middle East), key account management, pricing and
contract negotiation, CRM and sales reporting, customer relationship management, in-store sales, upselling,
complaint handling, customer retention, POS systems, retail and Islamic banking knowledge, account services,
regulatory compliance, documentation and KYC, cross-functional coordination, inventory control, reporting and
analysis, business communication (Arabic & English), Microsoft Office, ERP systems, trade show representation.

Education

JULY 2007
Bachelor of faculty of commerce | Ain Shams University | Cairo, Egypt

Major: Accounting

Languages
Arabic – Native
English – Professional Working Proficiency
Ukrainian – Intermediate (in progress)