Ahmed

Islam Ahmed
Address: Desnyanskyy Kyiv, Ukraine • [відкрити контакти](див. вище в блоці «контактна інформація») • [відкрити контакти](див. вище в блоці «контактна інформація»)

Work Authorization: Permanent Resident of Ukraine.

Result-driven and Versatile Sales & Operations Leader with extensive experience across International Trade (B2B
Export), Banking, Telecommunications, and Corporate Insurance. Proven track record in managing branch
operations, expanding global market reach, and leading high-performing teams. Expert In International logistics,
B2B negotiation, and client relationship management, backed by a strong academic foundation in commerce and
accounting.

Experience
Export Sales Manager at USPA Food, Kyiv, Ukraine

June 2025- April 2026

• Spearheaded international B2B sales strategies to identify and capture new global market opportunities for
FMCG and agricultural products (fruits and vegetables).

• Cultivated and sustained high-value partnerships through structured cold/warm outreach campaigns and
executive-level presentations.

• Negotiated and finalized lucrative commercial agreements with international buyers, expanding the company's
active portfolio.

• Managed end-to-end alignment with the backend operations office to ensure seamless implementation of
logistical, financial, and supply chain processes.

Export Sales Manager at Lvivsky sad ( Gaderia ) , Kyiv, Ukraine

August 2024 – April 2025

• Directed export sales operations for apple products, juices, and vinegars, managing client acquisition and key
account retention.

• Orchestrated international logistics and shipping operations, including chartering vessels and ensuring
compliance with global trade regulations and Incoterms.

• Calculated exact cost matrices, managed trading positions, and engineered strategic pricing structures to
maximize profit margins.

• Represented the company as a brand ambassador and successfully managed high-level B2B networking at major
international trade fairs, including Fruit Attraction (Madrid) and SIAL (Paris).

Billing Advisor | Marsh Egypt for Insurance Brokerage, Cairo, Egypt

March 2023 – December 2023

• Audited and analyzed complex corporate billing portfolios to identify discrepancies, resolve high-value payment
bottlenecks, and guarantee adherence to policy terms.

• Streamlined financial reporting and premium collection processes between corporate clients and underwriters,
minimizing financial risk and processing delays.

• Provided data-driven insights and financial reconciliations to eliminate financial non-compliance and maintain
optimal service standards.

Medical Claims Advisor | Marsh Egypt for Insurance Brokerage, Cairo, Egypt

April 2018 – February 2023

• Managed a high-volume portfolio of corporate medical insurance clients, serving as the strategic advisor for their
healthcare coverage needs.

• Audited and processed complex medical claims with precision to ensure strict alignment with the agreed-upon
medical coverage terms and policy guidelines.

• Followed up with insurance providers to expedite claims reimbursement within the agreed turnaround time
(TAT), while actively communicating with clients to secure missing medical documents.

• Developed and optimized an internal record-keeping framework to ensure 100% compliance with corporate and
data privacy regulations.

Medical Client Advisor at Egycare for medical insurance ( Cairo, Egypt )

April 2017 – April 2018

• Served as the dedicated primary liaison for key corporate accounts, driving exceptional client retention and
satisfaction metrics.

• Fast-tracked dispute resolutions by collaborating closely with internal medical claims departments to ensure
reimbursements met strict Turnaround Time (TAT) targets

• Facilitated and managed the full life-cycle of the contract renewal process, identifying upselling opportunities to
boost account revenue.

Shop Manager at Orange Egypt

June 2014 – April 2017

• Oversaw complete retail branch operations, including inventory optimization, P&L management, and localized
sales strategy execution.

• Recruited, trained, and mentored a high-performing team of sales associates, implementing performance metrics
tied directly to annual revenue targets.

• Consistently achieved and exceeded quarterly branch sales KPIs through optimized customer service and active
floor management.

Customer Service & Sales Advisor | Orange Egypt, Cairo, Egypt

March 2013 – May 2014

• Resolved escalated network and billing complaints, providing rapid, client-focused troubleshooting to improve
retention.

• Cross-sold telecom services, mobile devices, and data packages to retail clients, consistently meeting individual
sales targets.

Banker At AL Baraka Bank ( Cairo, Egypt )

July 2009 – Dec 2009

• Executed retail financial transactions accurately, verifying customer identities and ensuring full compliance with
stringent banking regulations.

• Provided fundamental financial guidance to individual clients regarding account management, loan applications,
and credit services.

• Promoted banking financial products, consistently meeting cross-selling metrics set by branch leadership.

Core Skills
• Trade & Commercial Strategy: International B2B Sales, Key Account Management, Contract Negotiation, Trade
Show Representation.

• Logistics & Finance: Supply Chain Management, Incoterms, Vessel Chartering, Cost & Margin Analysis.

• Insurance & Banking: Corporate Insurance Brokerage, Medical Claims Assessment, Financial Billing Analysis, Risk
Management.

• Leadership & Tech: Team Development, Branch Operations, Performance Management, CRM & Data
Management.

Education
2007
Bachelor of Commerce - Ain Shams University - Cairo, Egypt

Major: Accounting

Languages
Arabic: Native

English: Excellent

Ukrainian: Pre-Intermediate