Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/10794096/

Досвід роботи

Virtual assistant

з 07.2024 по 11.2025 (1 рік 5 місяців)
Quarzy, Remote (Transportation and logistics)

Data entry in Google Sheets.
Managing schedules.
Handling customer inquiries.
Managing bookings.
Answering clients' inquiries in the chat.
Managing Turo chat.

Dispatcher

з 10.2022 по 04.2024 (1 рік 7 місяців)
Adoris International Logistics Inc, Remote (Transportation and logistics)

1.Making calls to drivers to find out their preferred destinations.
2.Managing carriers by making sure a customer's car is picked up on time and delivered safely to their doorstep.
3.Processing customers payments
4.Converting of leads into new customers
5.Tracking of Cars from pick-up location to Delivery point.
6.Providing quotes to customers through phone calls.

Customer Support Representative (Remote)

з 09.2020 по 12.2021 (1 рік 4 місяці)
Orthodontics experts, USA, Remote (Medicine, pharmacy)

• Taking incoming calls and booking appointment for braces.
• Solving all customers related problems.
• Providing information about medication pricing.
• Gathering and verifying patient information, contact information or medical history
• Providing information about medical procedures before and after appointments.

Sales Development Representative

з 05.2019 по 10.2020 (1 рік 6 місяців)
Smith & Associates, Shenyang, China., Remote (Wholesale, distribution, imports, and exports)

I proactively managed communications through our chat system and transitioned it seamlessly to voice calls to optimize lead conversions.

I Identied potential customers and generated new business opportunities for the company.

I set appointments and follow ups with potential customers.

I provided regular reports on sales activities and results to management on a weekly sometimes daily basis.

Customer Support representative(Remote)

з 01.2018 по 06.2019 (1 рік 6 місяців)
Cella Industries, Maryland, US., Remote (Construction, architecture, interior design)

• Managing emails and Calendars
• Scheduling appointments and meetings
• Handling customer inquires and support
• Gathering information for reports and presentations (Research)
• Updating and managing customer databases.

Освіта

Shenyang Institute of Engineering, China

Software Engineering, Shenyang, China
Вища, з 2018 по 2020 (2 роки)

Treasure International School

Eket
Середня, з 2015 по 2018 (3 роки)

Додаткова освіта та сертифікати

Crash Course on Python

2023, 6 months

Знання і навички

• Attentiveness
• Customer Relations
• Information Management System
• MS Office
• Microsoft skill
• Research
• Shopify
• Organizedness
• Conducting online chats
• Ability to work in multitasking mode
• Fast typing
• Receiving incoming calls
• Management of CRM

Знання мов

Англійська — вільно

Рекомендації

Major Akwaowo

Major Akwaowo

Business Development Consultant, Enterprise Development Centre-Pan Atlantic University