Yura

Yuriy Hranovskiy
Customer Support & Sales Specialist | Team Leadership
Kyiv, Ukraine • [відкрити контакти](див. вище в блоці «контактна інформація») • [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
Customer support and sales professional with over 7 years of experience serving international clients across Europe, the UK,
Canada, the USA and Asia. Experienced in phone, email and chat support, CRM systems, client consultation, transaction
support, objection handling and team leadership. Promoted from Sales Manager to Team Leader and comfortable working in
fast-paced, multicultural environments.

PROFESSIONAL EXPERIENCE
Royal Group | Sales Manager → Team Leader | Nov 2022 - Present
• Consulted private clients by phone, email and chat within the digital technology sector.
• Presented products and service options clearly and supported clients through account and transaction activation.
• Maintained accurate CRM records and coordinated handoffs to senior specialists for long-term client support.
• Promoted from Sales Manager to Team Leader after strong performance and leadership development.
Astral Group | Customer Service / Sales Specialist | Nov 2018 - Feb 2022
• Worked on the Green Cards project for an outsourcing company serving a legal-services client.
• Supported clients from Europe, the UK, Asia, Canada and the USA with Green Card and U.S. visa application services.
• Conducted eligibility calls, explained available options, assisted with transactions and document collection, and updated
CRM records.
• Prepared and submitted client applications to the U.S. Diversity Visa (DV) Program.
Simply Contact | Customer Support Agent - U.S. Travel | Mar 2018 - Oct 2018
• Handled incoming customer calls for a U.S. travel agency focused on flight bookings within North America.
• Resolved client requests, worked with a distribution system and CRM, and followed company service policies.

ADDITIONAL EXPERIENCE
Football Kids | Part-Time Promoter | 2016 - 2020
• Approached parents and children with permission and invited them to free trial classes at a Spanish football school.
• Also supported a short promotional campaign for drawing lessons at an art studio before COVID-19.
Entrepreneurial Activity | Internet / IT Information Services
• Registered entrepreneurial activity focused on placing and working with information online.

EDUCATION & SKILLS

Kropyvnytskyi College Core Skills
2005 - 2008 • Customer support (phone, email, chat)
Junior Specialist in Product Management • CRM systems
3.5 years of study • Sales & objection handling
• Client consultation
• Transaction support
• Multitasking & stress resistance
• Teamwork & leadership
• Service quality & policy compliance

References available upon request