Elizabeth

Adesina Oluwamayomiposi Elizabeth
Customer Service Manager
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

I am a dedicated and results-driven Customer Support Manager with experience in improving
customer satisfaction, support teams, service quality, and smooth operations.

Areas of Expertise
● Conflict Resolution
● Customer Focus
● Empathy & Positive Expressions
● Independence and Collaboration as needed
● Strong Negotiation skills
● Organizational skills

Key Achievements
● Market Expansion: customer satisfaction led to referrals from customers based on our rich
customer follow-up skills.

Professional Experience
● Provided technical support via phone, email, and chat, maintaining professionalism and empathy.
● Resolved customer issues effectively, achieving a 95% customer satisfaction rating.
● I contributed to the creation of support documentation and FAQs, thus enhancing the efficiency of
the support team.
● Actively participated in regular training sessions to stay updated on service changes and enhance
support skills.
● Collaborated with team members to share knowledge and best practices, contributing to a positive
and productive work environment.

Work Experience
● Customer Support at Laneal Ltd.
● English Teacher at AntiSchool and English4U (improved English levels of students at
different levels by holding classes using structured curriculum and games.

Education
● Babcock University
Bachelor of Anatomy, 2015-2019
 ● Kyiv Medical University
MBBS, 2019-2024

Additional Skills
Patience, Resilience, Google Sheets(to organize incoming payments and to do tasks), Microsoft Office(to
prepare presentations to advertise the company’s services).

Language Proficiency
● Fluent in English