Софія

Контакт
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Sofiia Omelian
Supervisor position at GoITeens — IT Academy for teens and kids
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omelian-03021a309 (LinkedIn)

Стислий огляд
Кращі навички
People Management Sofiia Omelian
Supervisory Skills Sales Team Lead
Business Development
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Professional Experience

Education & IT Sales Management:
-2,5 years of experience in the education sector, specializing in IT
courses for children.
-Supervisor with 2,5 years of experience managing a sales team of
10-15 people.

Key Responsibilities:
-Training and skill development of employees.
-Conducting regular coaching sessions.
-Optimizing commercial processes.
-Working with CRM systems and data analysis.

Achievements:
-Successfully increased sales and improved key performance
indicators through the implementation of effective strategies and
processes
-Developed a structured approach to achieving high team
performance, regardless of team size.

Customer Relations & Conflict Resolution Skills:
-Resolved a critical situation with a dissatisfied customer, despite
receiving incorrect instructions from the company.
-Calmly de-escalated the situation, maintaining customer loyalty to
the brand.
-Implemented a clearer return process to prevent similar issues in
the future.
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Soft skills: leadership, communication, empathy, critical thinking,
time management, mentoring, conflict resolution, flexibility and
adaptability. Tech skills: knowledge of the product/service,
data analysis, CRM systems, strategic planning, training and
development.

Languages
* Ukrainian — native
* Russian — native
* English — intermediate
* Polish — basic

Досвід
GoITeens — IT Academy for teens and kids
3 років 1 місяць

Team Supervisor
August 2022 - Present (2 років 9 місяців)
1.Reviewing sales call recordings to assess quality and effectiveness.
2.Holding one-on-one meetings and calls with team members to refine sales
techniques and discuss work-related matters.
3.Evaluating employees through thematic assessments.
4.Conducting interviews and assessments for new hires.
5.Preparing internal announcements and organizing team meetings.
6.Training and onboarding new employees.
7.Leading and participating in general team meetings.
8.Developing personalized growth plans and setting individual sales targets.
9.Collaborating with other teams and assisting in resolving sales-related
challenges.
10.Maintaining necessary reports and documentation.
11.Ensuring that sales targets are met.
12.Customer Relations & Conflict Resolution Skills

Sales Business Development
December 2024 - February 2025 (3 місяців)

| Promotory Project

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1.Managed a team focused on attracting new clients through various offline
marketing and sales strategies.
2. Developed and implemented effective customer engagement methods to
improve conversion rates.
3. Trained and coached team members to enhance their sales and
communication skills.
4. Conducted regular meetings and planning sessions to analyze performance,
refine strategies, and boost team motivation.
5. Monitored key performance metrics, optimized processes, and developed
new approaches to increase client acquisition efficiency.

Curator of Initial Training for Trainees
August 2022 - August 2023 (1 рік 1 місяць)
1.Providing training for new trainees and supporting them during their
adaptation period.
2.Hosting webinars and meetings to clarify work processes.
3.Managing documentation and processing new employee registrations.
4.Conducting exams and assessments to verify trainees’ knowledge.
5.Developing and refining training materials for better efficiency.

Methodist of Introductory Lessons (Sales)
April 2022 - August 2022 (5 місяців)
1.Conducting introductory calls with prospective students via Zoom/Google
Meet.
2.Showcasing the advantages of studying with Goiteens.
3.Assessing students’ IT proficiency and recommending suitable courses.
4.Addressing and handling customer objections to facilitate enrollment.

Освіта
Kyiv National University of Trade and Economics
Bachelor's degree, Faculty of Trade and Marketing, specialty:
entrepreneurship, trade and stock exchange activities · (September
2017 - January 2022)

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