Tamara

TAMARA-IFIE ANITA AYEMIEYE

Phone (WhatsApp): [відкрити контакти](див. вище в блоці «контактна інформація») | Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Telegram: @Tamaraifie or [відкрити контакти](див. вище в блоці «контактна інформація») | Location: Kragujevac, Serbia

Professional Summary
Highly motivated and results-driven professional with extensive remote work experience in
customer service, sales, and administrative support, alongside a solid medical
background. Skilled in communication, CRM software, multitasking, and problem-solving.
Proven ability to manage client relationships, handle complex inquiries, deliver exceptional
service, and provide high-quality patient care. Seeking a customer service, sales
representative, virtual assistant, or healthcare-related role where I can leverage my
diverse skill set to enhance operational efficiency, patient care, and customer satisfaction.

Skills Summary

Customer Service & Sales: CRM (Salesforce, HubSpot), email support, live chat, and
phone support

Medical Skills: Patient care, first aid, medical documentation, clinical practice, nursing

Administrative Tools: Microsoft Office Suite (Word, Excel, PowerPoint), Google
Workspace, project management tools (Trello, Asana)

Communication: Slack, Zoom, Microsoft Teams, proficient in English, basic French and
Korean

Technical Skills: HTML, CSS, Canva (design skills)

Financial Systems: Invoicing, billing, and auditing (QuickBooks, SAP, Payoneer)

Problem-Solving: Handling escalations, resolving billing discrepancies, and addressing
customer concerns

Multitasking & Time Management: Scheduling, task prioritization, and working across
multiple projects efficiently

Data Entry & Documentation: Maintaining accurate records, proficiency with data
management systems

Typing Speed: 60 WPM
Professional Experience
Pharmaceutical Quality Control – B-Modesto, Netherlands
March 2023 – May 2023
• Conducted rigorous quality control inspections to ensure compliance with
regulatory standards.
• Developed expertise in data analysis and documentation, ensuring accurate
reporting.
• Stayed updated on industry trends to ensure best practices in quality control.
Production Operator – Aware-factory, Almere
October 2022 – March 2023
• Maintained high standards of product quality through meticulous attention to
detail.
• Operated machinery and conducted quality checks to ensure product
compliance with specifications.
Billing Specialist – Mettler Toledo (Netherlands, Remote)
February 2022 – October 2022
• Managed the billing process, ensuring the accuracy and timeliness of invoicing.
• Conducted regular audits, reducing billing errors by 10%.
• Collaborated with the finance team to resolve complex billing issues.
Sales Manager / Customer Relations Expert – Insurance Supermarket, Florida (Remote)
September 2021 – February 2022
• Led a sales team to meet and exceed monthly targets by 20% through effective
leadership.
• Managed client relationships, achieving a customer retention rate of 90%.
• Developed and implemented sales strategies that boosted revenue by 15%.
Telephone Fundraiser – Medvita, Wesser, and St John's Ambulance, United Kingdom
(Remote)
August 2021 – September 2021
• Engaged prospective donors in conversations about healthcare initiatives, securing
donations and exceeding monthly targets.
• Developed persuasive communication skills and demonstrated empathy in
connecting with donors.
English Teacher – Just School, Kyiv, Ukraine (Remote)
January 2021 – September 2021
• Developed lesson plans, delivered engaging instruction, and provided academic
support to students.
• Tailored teaching methods to accommodate diverse learning styles.
Recruiter – Unicorn Freight Solutions, Florida, USA (Remote)
April 2021 – August 2021

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 • Sourced and screened candidates, managed recruitment processes, and ensured
a positive candidate experience.
• Increased candidate placements by 15% through effective relationship-building.
Sales Representative – G-Star RAW (Remote)
September 2020 – January 2021
• Negotiated contracts and secured long-term business relationships, increasing sales
revenue by 20%.
• Utilized CRM software to manage client information and track leads efficiently.
Health Care Assistant / Social Worker – ProCare Nursing and Seven Nursing, UK
August 2020 – September 2020
• Provided compassionate care and emotional support to patients.
• Assisted patients with daily living activities, including personal care and monitoring
vital signs.
• Documented patient information and maintained up-to-date medical records.
Customer Care Representative – Payoneer, Kyiv, Ukraine
May 2020 – September 2020
• Provided exemplary customer service, resolving inquiries and concerns.
• Exceeded daily call resolution metrics, handling over 50 inquiries per shift.
Freelance Writer – Livingston Research (Remote)
November 2019 – September 2020
• Produced high-quality content across various genres, demonstrating versatility and
creativity in writing.
• Conducted thorough research on diverse topics, producing well-informed pieces
that resonated with readers.

Degree/Date of Graduation
M.D. Medicine – University of Kragujevac, Serbia
May 2023 – Present
M.D. Medicine – National Pirogov Memorial Medical University, Vinnytsia, Ukraine
October 2019 – November 2022

Languages
• English (Fluent)
• Ukrainian (Intermediate)
• French (Basi c)
• Korean (Basic)

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