Олег

OLEH VASYLENKO
Customer Support Specialist
Quality Assurance Engineer
English Teacher
ABOUT ME
Customer-focused professional with over 5 years of experience in customer support and
teaching roles. Possessing excellent communication skills and a strong ability to work
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effectively with diverse clients. Highly attentive to detail with proven problem-solving skills.
[відкрити контакти](див. вище в блоці «контактна інформація») Highly adaptable, collaborative, and detail-oriented, with an Advanced level of English
proficiency. Skilled in supporting clients across diverse industries, ensuring customer
[відкрити контакти](див. вище в блоці «контактна інформація») satisfaction and loyalty.

KEY SKILLS
EDUCATION Communication & Empathy: Strong listener with a user-focused perspective, skilled
at conveying complex information in simple, understandable ways.
Lviv Ivan Franko National University Customer Support Expertise: Experience with chat, phone, and email support.
BA, MA, in foreign languages, 2006 Capable of quickly identifying needs and guiding users toward appropriate
Magna cum Laude solutions.
Critical Thinking: Skilled in gathering information, analyzing data, and reaching
TECHNICAL SKILLS informed conclusions.
Tech-Savvy: Proficient in Office Suite, Google Workspace, and support ticketing
Testing Types,
systems. Experienced with Jira, Postman, and other QA tools, enhancing
Test Planning and Execution,
troubleshooting skills.
Test Case Design,
Adaptability: Thrive in dynamic environments and readily adapt to new challenges.
Requirement Analysis,
Team Collaboration: Work well independently and as part of a team, contributing to
Agile Methodologies,
team success and upholding accountability.
Bug Tracking: Jira (incl. Xray),
Tools: Postman, Swagger, Git,
EXPERIENCE
Jenkins, Sentry, LogRocket,
Figma 2001 – 2004 Customer Support Specialist | My Telecom | Remote
Platforms: iOS, Android, Provided multilingual customer support, assisting customers with telecom-related
Windows, macOS, Linux. inquiries and guiding them through troubleshooting steps.
Achieved high satisfaction rates by delivering efficient and empathetic customer
LANGUAGES service.
Handled both individual queries and collaborated on larger cases, ensuring
English (advanced),
smooth processes and prompt issue resolution.
Polish (pre-intermediate), 2021 – Present QA | Various Companies | Remote
German (pre-intermediate),
leading testing initiatives across AI-driven 3D measurement projects, mobile
Italian (beginner), applications, and web platforms, excelling in API testing, exploratory testing, test
Japanese (beginner). strategy design, and cross-functional collaboration to enhance product quality and
user satisfaction.
2007 – Present Teacher of English | Lviv National Medical University
SOFT SKILLS
Educated students in English; enhanced students' comprehension of complex
Attention to detail, subjects.
Analytical thinking, 2012 Speech Data Specialist | Google
Problem-solving skills, Contributed to the "Word of Mouth" project, enhancing voice recognition
communication skills, technologies by collecting, analyzing, and ensuring high-quality speech data.
Teamwork and collaboration,
adaptability and flexibility, ADDITIONAL TRAINING
empathy and user ChatGPT Course: ChatGPT Masterclass: The Guide to AI & Prompt Engineering
perspective, critical thinking, General Course On Intellectual Property
Time management and Training course in the central department of exterior economic relations and
prioritization, investments of Lviv State Administration
Continuous learning, German courses in Kassel, Germany
Patience and perseverance, INTERESTS
leadership skills. Scooters & motorcycles, Music, Travel, Audiobooks