Кирило

STEPANOV KYRYLO
DATA ANALYST
Data Analyst with 1+ year of experience in Fintech and Operations.
Proven track record of improving department efficiency and
managing data for high-risk financial products
PROJECT EXPERIENCE
CONTACTS
1. Performance Recovery & Scaling (Dialer Department)
[відкрити контакти](див. вище в блоці «контактна інформація»)
The Problem: The Dialer department was underperforming, hitting only
69% of its monthly collection target in September 2025.
[відкрити контакти](див. вище в блоці «контактна інформація»)
The Action: I took over management, restructured the lead distribution
LinkedIn logic, and refined the IVR/Mailing sequences to improve customer
response rates.
Telegram
The Result: The department reached 108.3% of its target in the first
Tbilisi, Georgia month (October) and maintained over 100% fulfillment in subsequent
months, even as targets were increased by 30%.
HARD SKILLS 2. Crypto Factoring Launch & Infrastructure
The Role: Served as the sole analyst for a new crypto-loan factoring
SQL
project during its launch phase.
Data Collection, Cleaning, and
The Action: Designed and implemented the entire analytical
Preprocessing infrastructure from scratch, including SQL data extraction schemas,
CRM Analytics reporting systems, and operational workflows.
The Result: Successfully established a stable data-driven environment
Lead Distribution Logic
for the project, enabling management to track profitability and operator
IVR/SMS Campaign performance from day one.
Optimization
WORK EXPERIENCE
TOOLS
Dec 2024 — Feb 2026
Excel TECHNOFINANCE (FINTECH / MICROFINANCE)
Metabase Operational Analyst

Google Sheets Lead & Workflow Management: Managed the full-cycle lead distribution
for two key sub-departments (Dialer and Finalization/Dozhim), ensuring
optimal workload for operators.
Automation & Communication: Designed, launched, and optimized
SOFT SKILLS
automated communication sequences, including IVR (voice menus), SMS,
and messenger mailings to maximize reach.
Teamwork
Data Analytics: Built and maintained SQL queries to extract performance
Time management data and monitor daily KPIs via Metabase.
Multitasking Performance Monitoring: Tracked internal conversion rates (assigned leads
to successful payments) and analyzed operator efficiency to identify
Responsibility
bottlenecks in the collection funnel.
Troubleshooting Strategic Optimization: Adjusted operational logic based on real-time data,
leading to a significant increase in overall department collection rates.
LANGUAGES EDUCATION
English - Intermediate
2024 2021-2025
Ukrainian - Native
IT SCHOOL GOIT UNIVERSITY OF CUSTOMS
Data Analysis AND FINANCE
Cybersecurity