Сервіс пошуку роботи №1 в Україні
- Файл
Анастасия
Диспетчер
Розглядає посади:
Диспетчер, Оператор кол-центру, Координатор, Тимлід, Менеджер з продажу, Спеціаліст техпідтримки, Менеджер роботи з клієнтами
Вік:
30 років
Місто:
Дистанційно
Контактна інформація
Шукач вказав телефон .
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/11578965/
Завантажений файл
Версія для швидкого
перегляду
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Anastasiya Boyko
Administrator, Secretary, Receptionist
[відкрити контакти ](див. вище в блоці «контактна інформація»)
[відкрити контакти ](див. вище в блоці «контактна інформація»)
SUMMARY
A dedicated, assertive and qualified professional with an experience of 6 years of handling costumers and guests along with administration tasks, highly motivated and goal oriented individual and an effective team player coupled with solid work ethics, innovative and organizational skills.
FORMAL EDUCATION
Bachelor of law, Dnipropetrovsk State University of Internal Affairs – Ukraine.
• Graduation Year: 2016
WORK EXPERIENCE
1. Appliance repair service (operator). Remote (Oktober 2020-Sep.2025)
• Generating new opportunities through outbound activities and effectively converting marketing-generated leads.
• Maintaining and controlling all processes during all times of existing client orders.
• Providing post-sale support to customers, addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Offering hot leads and existing clients’ different services by subscriptions.
• Building and maintaining strong relationships with existing clients, understanding their needs, and ensuring their satisfaction with the company’s services.
2 Al Amthal Hospitality. Qatar (November 2018 – Jan. 2020).
• Job Title: Waiter.
• Job Tasks & Responsibility:
• Meeting and greeting customers, building strong relationship and taking orders.
• Communicating with kitchen staff, relaying special requests and feedback.
• Advising customers on meal choices and drink pairings where possible containing.
• Serving a range of drink and food while continuing to build customer rapport.
• Resolving complains to achieve positive solutions for customer and restaurant / company.
• Supporting corporate events providing service and management provision.
• Communicate with hosts and other staff to ensure continuity of service for customer.
• Monitor the cleaning level and promptly report if any related issue.
3 Royal Tulip Hotel Skikda, Algeria. (August 2017 – September 2018)
• Job Title: Administrator
• Job Tasks & Responsibility:
• Coordinating and booking meetings, visits, keeping other staff members informed of changes to plans.
• Providing assistance and support to the Project Director and project key personal.
• Setting up the boardroom for client meetings and liaising with IT technician for Audio Visual services.
• Providing ad-hoc administrative support to other members of the senior management team.
• Preparing shifts scheduled including staff name, duty hours, off days, locations.
• Plan and organize costumer’s events.
• Organizing filing system alphabetical order.
• The focal point between the staff and hotel management.
• Ensuring that main utilities and hard services for the facilities are in normal condition for operation and reporting any up normal incident to higher management in parallel with coordination with service providers for proper solutions.
4 Jobs café Ukraine. (February 2015 – June 2017)
• Job Title: Administrator
• Job Tasks & Responsibility:
• Monitoring of staff performance, attendance, appearance and the quality of the services according to contractual terms and the services plan.
• Plan and organize costumer’s events.
• Supervision of Cleaning works to accomplice with service required.
• Holding the petty cash
• Preparing letters, emails, faxes, & documents needed to suppliers.
• Monitoring and report any defective systems to ensure that the facilities are in normal operation condition.
LATEST COURSES OBTAINED
• IMT Academy.
SMM Course- Sep. 2020.
Social Media Marketing Basics and influence.
ICDL standard- Dec. 2020.
• RedFord English School.
Advanced English- March. 2021.
Improve English Language Skills – In Business.
SKILLS
I-Computer Skills
Microsoft Office 2016 (word, Excel & power point).
Microsoft outlook 2016.
II- Languages Skills
• English: Excellent command of spoken and written.
• Ukrainian : Native.
III- Personal Skills
• Good communication and interpersonal abilities.
• Pragmatic thinking and analytical skills.
• Ability to work under pressure situations.
• Creativity and business development skills.
• Open minded to new ideas and a quick learner.
PERSONAL INFORMATION
Date of Birth: 20th Feb., 1995
Place of Birth: Ukraine.
Gender : Female
Marital state: Single
Nationality: Ukrainian
Administrator, Secretary, Receptionist
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SUMMARY
A dedicated, assertive and qualified professional with an experience of 6 years of handling costumers and guests along with administration tasks, highly motivated and goal oriented individual and an effective team player coupled with solid work ethics, innovative and organizational skills.
FORMAL EDUCATION
Bachelor of law, Dnipropetrovsk State University of Internal Affairs – Ukraine.
• Graduation Year: 2016
WORK EXPERIENCE
1. Appliance repair service (operator). Remote (Oktober 2020-Sep.2025)
• Generating new opportunities through outbound activities and effectively converting marketing-generated leads.
• Maintaining and controlling all processes during all times of existing client orders.
• Providing post-sale support to customers, addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Offering hot leads and existing clients’ different services by subscriptions.
• Building and maintaining strong relationships with existing clients, understanding their needs, and ensuring their satisfaction with the company’s services.
2 Al Amthal Hospitality. Qatar (November 2018 – Jan. 2020).
• Job Title: Waiter.
• Job Tasks & Responsibility:
• Meeting and greeting customers, building strong relationship and taking orders.
• Communicating with kitchen staff, relaying special requests and feedback.
• Advising customers on meal choices and drink pairings where possible containing.
• Serving a range of drink and food while continuing to build customer rapport.
• Resolving complains to achieve positive solutions for customer and restaurant / company.
• Supporting corporate events providing service and management provision.
• Communicate with hosts and other staff to ensure continuity of service for customer.
• Monitor the cleaning level and promptly report if any related issue.
3 Royal Tulip Hotel Skikda, Algeria. (August 2017 – September 2018)
• Job Title: Administrator
• Job Tasks & Responsibility:
• Coordinating and booking meetings, visits, keeping other staff members informed of changes to plans.
• Providing assistance and support to the Project Director and project key personal.
• Setting up the boardroom for client meetings and liaising with IT technician for Audio Visual services.
• Providing ad-hoc administrative support to other members of the senior management team.
• Preparing shifts scheduled including staff name, duty hours, off days, locations.
• Plan and organize costumer’s events.
• Organizing filing system alphabetical order.
• The focal point between the staff and hotel management.
• Ensuring that main utilities and hard services for the facilities are in normal condition for operation and reporting any up normal incident to higher management in parallel with coordination with service providers for proper solutions.
4 Jobs café Ukraine. (February 2015 – June 2017)
• Job Title: Administrator
• Job Tasks & Responsibility:
• Monitoring of staff performance, attendance, appearance and the quality of the services according to contractual terms and the services plan.
• Plan and organize costumer’s events.
• Supervision of Cleaning works to accomplice with service required.
• Holding the petty cash
• Preparing letters, emails, faxes, & documents needed to suppliers.
• Monitoring and report any defective systems to ensure that the facilities are in normal operation condition.
LATEST COURSES OBTAINED
• IMT Academy.
SMM Course- Sep. 2020.
Social Media Marketing Basics and influence.
ICDL standard- Dec. 2020.
• RedFord English School.
Advanced English- March. 2021.
Improve English Language Skills – In Business.
SKILLS
I-Computer Skills
Microsoft Office 2016 (word, Excel & power point).
Microsoft outlook 2016.
II- Languages Skills
• English: Excellent command of spoken and written.
• Ukrainian : Native.
III- Personal Skills
• Good communication and interpersonal abilities.
• Pragmatic thinking and analytical skills.
• Ability to work under pressure situations.
• Creativity and business development skills.
• Open minded to new ideas and a quick learner.
PERSONAL INFORMATION
Date of Birth: 20th Feb., 1995
Place of Birth: Ukraine.
Gender : Female
Marital state: Single
Nationality: Ukrainian
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Резюме кандидата розміщено за адресою: https://www.work.ua/resumes/11578965/