Анастасия

ANASTASIYA BOYKO
Dispatcher | Customer Service Representative
📧 [відкрити контакти](див. вище в блоці «контактна інформація») | 📱 [відкрити контакти](див. вище в блоці «контактна інформація»)
PROFESSIONAL SUMMARY
Customer Service and Dispatcher professional with more than 6 years of experience supporting U.S.-based home service companies. Experienced in inbound/outbound customer support, appointment scheduling, dispatching technicians, preparing estimates, coordinating suppliers, resolving customer concerns and managing service jobs from first contact through completion. Proficient in Workiz, Housecall Pro and Service Fusion CRM systems. Fluent English with excellent written and verbal communication.
PROFESSIONAL EXPERIENCE
Expert Windows & Doors | Florida, USA
Customer Service Representative / Dispatcher
November 2025 – May 2026
• Scheduled appointments for window and door repair services.
• Prepared estimates and coordinated customer follow-ups.
• Communicated with technicians, customers and suppliers.
• Managed jobs using Workiz, Housecall Pro and Service Fusion.
• Provided outstanding customer service and resolved scheduling issues.
Denver Appliance Repair | Remote
Dispatcher / Customer Service Specialist
January 2020 – October 2025
• Handled high-volume inbound and outbound customer calls.
• Scheduled appliance repair appointments.
• Dispatched technicians and optimized daily routes.
• Converted incoming leads into booked service appointments.
• Maintained customer records and job progress in CRM.
• Provided post-service support and resolved customer concerns.
• Worked closely with technicians to ensure timely job completion.
Royal Tulip Hotel | Algeria
Administrator
August 2017 – September 2018
• Administrative coordination, scheduling, event planning and communication between management and staff.
EDUCATION
Bachelor of Law
Dnipropetrovsk State University of Internal Affairs
2016
CORE SKILLS
Customer Service • Dispatching • Appointment Scheduling • CRM (Workiz, Housecall Pro, Service Fusion) • Microsoft Office • Outlook • Time Management • Conflict Resolution • Multitasking • English (Fluent) • Ukrainian (Native)