Oleksiy

OLEKSIY SITKAROV

Fully Work Authorized / No Visa Sponsorship Required / Ready to relocate
Location: Warsaw, Poland
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PROFESSIONAL SUMMARY
Senior Revenue Operations and Digital Transformation professional with extensive experience leading cross-functional business
and digital transformation initiatives across Retail, IT, E-Commerce, Energy, Logistics, and other complex business
environments. Proven track record in designing and optimizing business processes, implementing CRM, ERP, WMS and BI
solutions, building scalable operational frameworks and improving data-driven decision-making.
Experienced in translating business requirements into effective systems, workflows, KPIs and reporting structures, working
closely with Sales, Marketing, Operations, Finance and executive stakeholders.
Combines strategic transformation leadership with hands-on operational execution, process automation, technology
implementation, and continuous improvement, with a strong focus on building scalable systems that support commercial growth
and operational efficiency.

AREAS OF EXPERTISE AND CORE SKILLS
 Operational Efficiency  Executive Reporting and Transformation
 ERP/CRM Transformation Dashboards
 Stakeholder Engagement and Executive Alignment  Change Methodology and Toolkit Development
 Senior Stakeholder Facilitation and Workshops  Strategic Partnerships and Alliances
 Program/Portfolio Management  Training and Enablement Strategy
 Performance Management (OKRs, KPIs, Executive  Cross-Functional Team Leadership (IT, Operations,
Reporting) Finance, Supply Chain, HR etc.)
 Scaling in the New Zones (Countries) of Operation  General Strategy and Roadmap

KEY ACHIVEMENTS
 Strengthened and developed the distribution channels, improving the company’s retail and distribution capabilities
 Enabled successful rollout of ERP, CRM, WMS and others automation solutions across Sales, Supply Chain, Finance, HR,
Logistics, Country Offices
 Built and standardized operational processes and SOPs to support scalable retail operations
 Implemented KPI-based performance management and operational reporting across key business functions
 Led business and digital transformation initiatives, improving operational efficiency and management transparency
 Designed and embedded structured change methodologies and toolkits (communication plans, readiness assessments,
training frameworks, stakeholder maps) across enterprise transformation portfolios

EXPERIENCE
Chief Operations Officer / Program Director / Innovation Consultant (Business, Operational and Digital Transformation) |
EU Retail & Distribution Group (Best Market TM) | Konner&Sohnen Project | Full-Time, Contract | Jun 2024 - till Present
| Poland, Warsaw
 Full ownership of company operations and P&L across multi-entity retail, e-commerce and distribution business
 Ensuring the uninterrupted operation of the retail network – 30 high-street shops, distribution, a restaurant and e-
commerce
 Lead change and communications activities supporting business transformation initiatives across retail stores, e-
commerce, supply chain, finance etc.
 SOP Standards creation based on real business model
 Led budgeting, forecasting, cost control and financial performance management in cooperation with finance teams
 Delivered 30%+ YoY commercial growth through Digital Transformation, E-Commerce Scaling, Performance Marketing
optimization and Market Expansion
 Built scalable operating model with defined roles, processes, KPIs and accountability across offline and online (e-
commerce) channels. Implemented OKR framework and quarterly execution cycles across business units
  Launched executive dashboards for revenue, margin, CAC, customer acquisition, conversion rates and operational
performance
 Integrated CRM/ERP, WMS and AI instruments to improve performance marketing efficiency, customer acquisition and
retention
 Coordinated cross-functional teams (Sales, Marketing, Distribution, Performance Marketing (CTR, CR, CPA, ROAS, LTV),
Supply Chain, IT, Finance, HR)

Delivery Director | Program Ace | Feb 2023 – Jan 2025 | Full-Time, Remote, Ukraine | Full Cycle IT Company
 Managed multidisciplinary IT engineering, marketing, product, QA, design, and account teams in Outsource, Metaverse,
Game and Training & Simulation lines of business
 Led 50+ senior engineers and delivery leaders across multiple pods
 Had influence, partnered and led Sales/Account and Channel Marketing Team. Improve pipeline conversion, win rate, and
customer retention
 Implemented clear ownership models, defined technical and common approach and owned outcomes
 Built scalable client engagement and delivery model aligned with growth strategy
 Developed talent and hiring strategy to support business scaling across multiple geographies

Portfolio Manager / IT Business Partner / Client Relationship Director | DTEK DIgital / Metinvest IT Digital | Apr 2021 – Feb
2023 | Kyiv, Ukraine
 Designed, optimized, and documented enterprise-level processes across IT, operations, procurement, and vendor
management
 Owned portfolio of 30+ enterprise programs (ERP, CRM, procurement automation), across 10+ Lines of Business
supporting business growth objectives
 Implemented automation initiatives and workflow optimization, reducing cycle time by 25%
 Developed reporting frameworks for executive stakeholders, increasing decision-making speed

Operations Program Manager / Senior Presale Manager (Automotive and FinTech) | DXC / Luxoft | Jun 2018 – Nov 2020 |
Kyiv, Ukraine
 Managed portfolio of international Automotive and FinTech projects including payment projects, lending and data platforms
 Coordinated distributed teams of engineers, analysts and solution architects (25+ FTE)
 Improved presales and delivery efficiency resulting in 35–40% revenue growth
 Supported market expansion across US, Europe, China and India
 Built structured go-to-market and client engagement processes for enterprise FinTech customers
 Worked with delivery budgets, cost optimization and financial performance tracking
 Implemented qualification, solution design and estimation standards improving win rate

PREVIOUS EXPERIENCE
Sales and Marketing Director | Eurofins | 07.2017 – 05.2018
Head of Sales and Marketing | AECOM | 11.2014 – 07.2017
Industrial and Manufacturing Portfolio Manager / Head of Area Sales – Steam Power Generation | SIEMENS | 10.2012 –
10.2014
Head of Retail Sales | Shell Retail Ukraine | 04.2010 – 09.2012
Key Account Manager / Product Manager | HUAWEI Ukraine | 12.2007 – 04.2010
(Participated in projects executed in China and Middle East, coordinating across multi-cultural project teams and ensuring
alignment with headquarters)
Head of Networking Management / Engineer | UTEL | 07.2002 – 12.2007

EDUCATION AND CERTIFICATIONS
Business English Specialization | Arizona State University (Oct 2024)
Business Administration - IAPM School of Management (June 2017)
M.Sc. Economics, Finance - V.N. Karazin Kharkiv National University (2005-2008)
M.Sc., Eng. Telecom and Network - Kharkiv National University of Radio Electronics (1997-2002)
Introduction to Service Management with ITIL 4, Udemy (March 2026)
Microsoft Program Management Certified (Nov 2025)
IBM Project and IT Project Manager Certified, (Sep 2024 – Jan 2026)
IBM Generative AI Fundamentals (Sep 2024)
ICAgile Certified Professional (Jan 2019)
 HR Manager Certified (USAID, Oct 2024)

TOOLS
MS Office, HubSpot, Monday, Salesforce, Jira, Confluence, Trello, GitHub, Slack, Looker, Power BI, Tableau,
Google Workspace, MS Copilot, ChatGPT, Comarch ERP Optima, SAP/SAP HANA
LANGUAGES
English – Fluent (C1-C2), Polish – B2, Russian – Native, Ukrainian – Native
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