Дмитро

HELLO, I’M DMYTRO!

Customer-focused specialist with experience in CRM
operations, risk management, and sales within IT and
marketing environments. Strong background in campaign QA,
client communication, database management, and cross-team
coordination. Analytical mindset combined with practical
execution. Comfortable working remotely and independently.

PROFESSIONAL SKILLS

DMYTRO
Hard Skills
CRMmanagement (Customer.io)

HORBACHOV
Marketing campaign QA (email, push, onsite)
Dynamic content validation (variables, conditions, segmentation logic)
UTM tracking & campaign timing control
Multilingual content verification (10+ locales)
MARKETING CRM QA Bonus mechanics & promotional logic control
SPECIALIST Database & CRM operations
Technical troubleshooting
Google Sheets & MS Excel
ClickUp task & release management
CONTACTS Basic content editing & CRM configuration
Ahrefs (SEO basics)

Kyiv, Ukraine | Remote
phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
emai: [відкрити контакти](див. вище в блоці «контактна інформація»)
Telegram: @jsm554 Soft Skills
Analytical thinking
Attention to detail
Cross-team collaboration
Clear communication
EDUCATION Client-oriented mindset
Problem-solving
Adaptability
National Aviation University Time management
Institute of Computer Information Technologies Responsibility & ownership
Bachelor’s Degree in Security of Information and Ability to work independently (remote environment)
Communication Systems

Kyiv, Ukraine | 2014 – 2018

Studied database security principles and information
protection systems
Gained foundational knowledge in programming and
system architecture
Developed analytical and technical problem-solving
skills
 WORK EXPERIENCE
PROJECT COORDINATOR/JUNIOR
PROJECT MANAGER P4P |
10.2025 – 02.2026

Pre-launch QA of marketing campaigns (email, push, onsite messages)
Multilingual content verification (10+ locales)
Dynamic content validation in Customer.io (variables, conditions, segmentation logic)
Bonus mechanics and promotional rules control
UTM tracking, scheduling, and technical campaign checks
Task and release management via ClickUp & Google Sheets
Cross-team coordination (CRM, design, copywriting)
Minor text edits and basic CRM configuration adjustments

RISK MANAGER
EVOPLAY | 03.2025 – 04.2025
CRM and database management
Technical issue investigation and resolution
Cross-department communication and internal request handling

CLIENT MANAGER
PINUP GLOBAL | 03.2024 – 10.2024

Product consultation and customer support
Inbound & outbound client communication
CRM and database management
Green sales and upselling
Technical issue resolution
Internal request creation for related departments

RISK MANAGER
SOFTSVIT | 03.2023 – 11.2023

CRM and database operations
Technical issue analysis and resolution
Internal ticket creation and cross-team coordination

LINKBUILDER
SEOPROFY | 11.2020 – 09.2021

SEO support using Ahrefs
Data handling via MS Excel
Task execution according to team lead requirements

SALES CONSULTANT
GOODWINE | 08.2018 – 05.2020
Client consultation and active sales
Product receiving and stock control

BARTENDER / WAITER
IL MOLINO | 2014 – 2017
Customer service
Order processing and inventory control