Володимир

VOLODYMYR TSIUMAN
EDUCATION
2004 - 2009 Ivan Franko National University of Lviv
Arabic Language and Literature, Master’s degree
EXPERIENCE
2016 - 2025 TURKISH AIRLINES, Lviv, Ukraine
Airline Representative
Responsibilities and duties:
1. Operational Time:
• Pre/post flight documentation and digital messages preparation
 12 JULY 1987 • Flight setups according to passenger’s requests, baggage
sortation, aircraft weight balance, special loads taking into
 [відкрити контакти](див. вище в блоці «контактна інформація») consideration internal and international regulations
• Organizing, Supervision and Control Process according to the
 [відкрити контакти](див. вище в блоці «контактна інформація»)
flight safety, international and domestic aviation regulations
 Lviv, Ukraine within:
- Check-in/Boarding: processing flight specifics, updated
information about the company, travel documentations, transit
LANGUAGES and final destination countries/immigrations rules
 Ukrainian - Irregularities (flight cancellation/delay): additional flight
 French request, transportation, hotel accommodation, ticket
 English exchanges, providing information to the large audience under
 Arabic the pressure (up to 180 passengers)
2. NON-Operational Time:
• SAP ERP control, closing and following of services applied,
TECHNICAL/IT SKILLS together with financial and account departments cooperation:
• OS: Windows Vista / 7 / 8; verification, inserting into the system, proceeding payment,
• Microsoft Office: PowerPoint, Excel, analysis
Word, Outlook; • Baggage Lost and Found issues: creation, search, closing files by
• TROYA Departure Control System investigation of routing, record history, match files
• Internet services (mail, web); • Sales: issuing/changing the tickets, processing extra payments as
• Advanced PC user. baggage overweight, special baggage, seat reservation etc.
• Processing Claims/Compensations/Email/Phone requests
PERSONAL QUALITIES 2012 - 2016 LVIV INTERNATIONAL AIRPORT State Enterprise, Lviv, Ukraine
• High level of working self-discipline; Customer Service Agent
• Ability to manage priorities during Responsibilities and duties:
working day, week, month, year with all • Check-in, Boarding, Transportation, Info desk
related deadlines; • Experience during Euro-2012 (UEFA European Football
• Multitask capability, immediate and Championship)
responsible decision-making within 2012 - 2013 JK Development/DMP Group, Lviv, Ukraine
stressful and conflict situations; Consultant-interpreter
• High customer care level; Responsibilities and duties:
• Ability to cooperate with different • Information Support for French-speaking clients of Switzerland
departments or small communities inside • Product Presentation and Meeting Organization
large structure whithin industry in 2010 - 2011 State Migration Service Of Ukraine, United Nations High
general to find compromises and Commissioner For Refugees (UNHCR)
common interests, concidering Arabic Language Interpreter
corporate, partner’s and client’s 2010 - 2011 Tour Operator ANEX TOUR, Lviv, Ukraine
requirements. Charter Department and Booking Manager
Responsibilities and duties:
INTERESTS • Tours/flight tickets booking
• Football • Board Games • Tour operator representation at the airport
• Snooker • Music 2009 - 2010 Tour Operator ANEX TOUR, Sharm-el-Sheikh, Egypt
• Cycling • Traveling Tourleader/Transferman
Responsibilities and duties:
• Tour operator representation at the airport and hotel
• Accompaniment within transfer Airport-Hotel-Airport
• Presentation and Selling of travel products