Назар

Nazar Nechiporuk
Address: Kropyvnytskyi, Ukraine
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Telegram: @Henbai

Position
Customer Support

Objective
To obtain a position as a Customer Support Representative in various fields, utilizing my communication
skills, customer service experience, and ability to resolve issues effectively. My goal is to provide
high-quality service that ensures customer satisfaction and loyalty, while contributing to company growth
through improved support and optimized processes.

Work Experience
Customer Support Specialist (iGaming industry) — September 2025 - January 2026

• Assisted customers via live chat and email, resolving account, payment, and technical issues

• Provided support regarding deposits, withdrawals, bonuses, and platform functionality

• Investigated and resolved customer complaints, ensuring a positive user experience

• Communicated with internal teams to resolve complex issues and improve response time

• Maintained professionalism when handling difficult situations

• Developed strong multitasking and problem-solving skills in a fast■paced environment

• Improved English communication skills through daily interaction with international customers
• Gained experience working with customer support systems and ticketing platforms

Waiter at a restaurant — February 2025 - August 2025

• Served guests and processed orders

• Advised customers on menu items and beverages, helping them make informed choices

• Developed self-control skills in stressful situations

• Improved communication skills with clients

• Gained experience in quickly resolving conflicts and increasing visitor satisfaction

Education
State University of Economics and Technology — 3rd year, 2023 - 2025 — Major: Computer Science
(Python Programming)
Actively developing professional and personal skills that contribute to building a career in customer
service.
Key Skills
Languages:

• Ukrainian (native) - C2

• English (fluent speaking and writing) - B2

• Russian - C1

Technical Skills:

• Fast typing (37 words per minute)

• Confident PC and office software user

Professional Skills:

• Customer service and issue resolution

• Live chat and email customer support

• High adaptability to new work environments

• Ability to work under pressure

• Multitasking and problem-solving

• Ambition and eagerness to learn new things

Initiatives:

• Contributed to process improvements in previous workplaces

Interests and Values
Interested in various areas of customer support and the development of modern client service systems.
Always ready to learn and apply new methods to improve customer service efficiency.