Руслана

Ruslana Shcherbatiuk
Customer Support Specialist, Translator
Dnipro, Ukraine
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
Telegram: @ruslana_world
Instagram: @ruslana_shcherbatiuk

PROFESSIONAL SUMMARY
Customer Support Specialist with 7 years of experience providing support to international clients via chat and email.
Skilled in handling high volumes of customer inquiries, resolving issues and maintaining high customer satisfaction.
Experienced in working with CRM systems like Zendesk and Airtables and managing multiple conversations in dynamic work environment.
I am fast learner with strong adaptability and I like to work with details.

PROFESSIONAL EXPERIENCE
● Customer Service Manager (remote)
Photo editing company “FixThePhoto” https://fixthephoto.com (2018 – 2025)

• Provided customer support via email and chat for international clients
• Resolved issues related to orders, payments, complaints and delivery
• Managed multiple conversations simultaneously in a fast-paced environment
• Worked with Zendesk, Airtable and internal CRM systems

● Translator/Interpreter
International Marriage Agency (2015 – 2018)
• Communicated with international customers in English
• Translated written and verbal communication (English-Russian)
• Assisted clients in understanding each other and building effective communication

● Remote Translator (Russian-English)
“VFS Global” (2013 – 2015)
• Translated official documents and clients materials inquired for visa processing

● Office manager/Interpreter
“Mystay” Apartment Rentals https://mystay.org (2010-2013)

• Communicated with international clients and partners
• Translated documents
• Managed office operations and clients requests
• Helped Ukrainian and foreign guests with accommodation in Dnipro

SKILLS

education

● Babaikovka comprehensive school ( 1996 - 2006 ) General secondary education
● Kiev Slavonic University, Department of International Relationship (2006 – 2011)
Master’s Degree ın International Politics

LANGUAGEs

● Ukrainian - native
● Russian – native
● English – B2