Joy

Joy Ukaobasi
Miss
Highly motivated and detail-oriented professional with proven skills in customer service and medical billing, seeking a challenging role
where I can contribute to customer/client satisfaction, efficient operations and foster professional growth.

EDUCATION
[відкрити контакти](див. вище в блоці «контактна інформація»)
Doctor Of Medicine
National Pirogov Memorial Medical University
[відкрити контакти](див. вище в блоці «контактна інформація»)/2017 - 06/2023, Vinnytsia, Ukraine

Vinnytsia, Ukraine
WORK EXPERIENCE
SKILLS
Customer Service Provider
Microsoft Office (excel, Levati
word, powerpoint, 06/2022 - 11/2023, Ohio, USA
outlook ) Beauty /Fashion
Achievements/Tasks
Resolved customer issues via phone, email, and chat, significantly improving satisfaction and
Strategic thinking
reducing repeat inquiries by 15%
Accurately documented all interactions in CRM systems, achieving compliance with internal
Strong Communication tracking standards.
Contributed to a team initiative that reduced repetitive inquiries by 10% through improvements
Attention to details to self-service tools and FAQs.
Maintained a 90%+ customer satisfaction score (CSAT) for 12 consecutive months through
attentive service and clear communication
CRM Shopify

Medical Billing Manager
BellHealthcare Billing
02/2024 - 04/2025, NJ, USA
LANGUAGES Achievements/Tasks
English Managed end-to-end follow-up on unpaid or delayed insurance claims by initiating and
Native or Bilingual Proficiency documenting high-volume outbound calls to payers, reducing average reimbursement time by 3.
Analyzed aging reports daily and prioritized high-value or time-sensitive claims, contributing to
a 20% reduction in outstanding A/R within 6 months.
Posted insurance payments, adjustments, and patient balances with excellent accuracy into the
INTERESTS billing system, maintaining integrity of financial records.
Accurately updated call responses and claim statuses in the billing software, ensuring
Reading Gaming consistent tracking and visibility for team-wide follow-up.
Ensured HIPAA compliance while handling sensitive patient and insurance data from a secure
Traveling remote environment.
Regularly communicated with insurance representatives to clarify denials, secure payment
timelines, and escalate unresolved issues.

CERTIFICATES
Cambridge IGCSE (11/2018)