Sain

SAIN KADIR
Customer support representative Tg - @Sakad25 & @Sainkadir10

E [відкрити контакти](див. вище в блоці «контактна інформація»)
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e Delhi , wazirabad - 110084 , India

SUMMARY STRENGTHS
Experienced VIP Customer Support and Retention Manager with 4+ years of experience in customer service,
VIP client management, and retention strategies across chat, email, and phone support. Skilled in managing
high-value clients, resolving complex issues, strengthening client relationships, and improving customer
t STRENGTH & WEAKNESS
satisfaction and retention. Proficient in Zendesk, Usedesk, Btrix, Jira, Power BI, Google Docs, Excel, and CRM
tools. Recognized as a top performer with a strong focus on service quality, client loyalty, and business
growth.
Attention to details.
Hardworking.
Self motivated.
Active Listener.
EXPERIENCE
Always patient.
Team player.
Vip manager - Adviva (remote) 03/2026 - present

Out of the Box Thinking.
My role involves managing high-value clients, building strong relationships, handling complex situations,
resolving client concerns, and ensuring a high level of customer satisfaction and retention.

think differently, unconventionally,
Customer Support Specialist | Chat & Retention Expert 05/2023-01/2026 or from a new perspective.
FAVBET (Remote)

Specialize in delivering exceptional customer service through chat, email tickets, and phone SKILLS
support, ensuring prompt resolution of inquiries and fostering positive customer experiences.

Customer support representative
11/2021 - 05/2023
SOFT SKILLS
Communication skills, Interpersonal
KOCHARTECH skills, Able to cope up with pressure
and prolonged,working hours, IT
Skilled in handling customer queries with empathy, clear communication, proactive skills.Forward thinking,Problem
problem-solving, and a retention-focused approach. solving ability,Confident and
determined

DELEGATION
EDUCATION

DIPLOMA 06/2019 - 09/2021 Time management. 100 %

Dumkal polytechnic college Communication skills. 80%

ITI 06/2015 - 07/2017 Critical thinking. 80%

NCVT
COMPUTER SKILLS
12TH 03/2013 - 03/2014

Burwan High school Hardware assembly

Software installation Ms Excel

Ms PowerPoint Ms word Outlook
HOBBIES
Troubleshooting
*Spend time with family and friends *Traveling *Reading books*Gardenin*Playing guitar
*Playing Cricket *Participate in social activities
*Learning about latest technologies

LANGUAGES

GOAL ENGLISH Proficient

To leverage my strong problem-solving skills, customer-centric approach, and retention HINDI Proficient
expertise to enhance customer satisfaction, drive loyalty, and contribute to the
company's growth.
BENGALI Native

Signature
Sain kadir