Victor

JOEL EKPENYONG
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація»)

@Joelekpp @joelekpenyongg

SUMMARY
Proactive logistics coordinator and dispatcher with 2 years of experience managing schedules,
optimizing routes, and ensuring seamless operations. Proven ability to handle high-pressure
environments, communicate effectively with teams, and deliver exceptional customer service. Skilled
in problem-solving and leveraging technology for operational efficiency."

SKILLS
Technical/soft skills: Route optimization, communication, inventory management, problem-
solving, fleet management, time management, Microsoft Office Suite, leadership, regulatory
compliance, slack, attention to detail, SAP Transportation Management, Salesforce, data
analysis, scheduling, warehouse operations, cost control, adaptability, zoho CRM, Fluent in
English

WORK EXPERIENCE
Home Appliance Repairs
July 2023 - Present
Dispatcher
Scheduled and dispatched technicians to meet service requests and maintain timely
response rates.
Managed real-time scheduling adjustments to address delays, emergencies, and priority
changes.
Maintained accurate records of service calls, technician assignments, and job completions
using dispatch software.
Provided clear communication to clients regarding service timelines, updates, and issue
resolutions.
Allocated resources effectively during high-demand periods to optimize team productivity.

Dara logistics Mar 2021 - Dec 2022
Logistics manager
Optimized delivery routes and managed a fleet of vehicles to minimize costs and maximize
efficiency.
Maintained accurate inventory levels and implemented stock control measures to prevent
shortages or overstocking.
Directed and trained logistics staff, fostering collaboration and achieving departmental
goals.
Utilized tools like SAP and Salesforce to streamline logistics planning and reporting.

EDUCATION
Bachelor of Law Sep 2015- Aug 2020
University of Calabar

Mass communication Sep 2021- oct 2022
University of Calabar

ADDITIONAL INFORMATION
Languages: English
Certifications: Human resource (Coursera) 2021