Антон

Anton Zastanchenko

Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)

RECENT PROFESSIONAL EXPERIENCE
5/2021-2024 “Legacy Service” Southampton PA, Remote
Account manager
Duties and responsibilities
• Call center Inbound line - Client consultation on services and products (siding, roofing, windows replacement) – inbound line
• Statistics, reports, weekly diagrams and analytics.
• Call center outbound line - Day to day client sustainment activities including outbound calls according to leads provided by the marketing department
• Management of contracts with subcontractors – contracts, Scope of works calculations and verification according to Subcontractors pricelists as well as Scope of work and contracts signing with Subcontractors.

5/2019-2021
“Quizhpi General construction LLC ” 20 ROSEPETAL LANE, PALM COAST, FL, Account manager
Duties and responsibilities
• Client consultation on services and products (siding, roofing, windows replacement) – inbound line
• Scope of work preparation, calculation.
• Contract preparation and paperwork signing procedures with e-sign (Hellosign)
• Project managers coordination
• Product orders management with suppliers local and national
• Statistics, reports, weekly diagrams and analytics.

EDUCATION

2002 – 2005
McEwan University
Business Management Diploma

Languages:
Russian, Ukrainian (native speaker); English –IELTS 7.5
French (Intermediate).
Computer Skills: PC professional user– Microsoft Office programs (Word, Excel, Access, Power point, Photoshop CS professional user including all printing operations with large scale plotter machines).
Valid driver license: B
Personal skills: goal-oriented, initiative, proactive, intelligent, strong writing and communication skills, effective inter-personal skills, excellent organizational skills, attentive to details, ability to work independently while contributing to an overall team effort, energetic, responsible, reliable
SUMMARY OF QUALIFICATIONS
• Outstanding professional communication and interpersonal skills, excellent in setting multicultural negotiations;
• Advising clients on market conditions, prices, legal requirements and other related matters.
• Proven track record of management Siding, Roofing, Windows Installer’s accounts, projects and clients.
• Experienced at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organisational objectives.
• Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.
• Superior attention to detail, calm under pressure, proactive and confident.
• Outstanding ability to develop and maintain constructive and cooperative working relationships with individuals at all levels of the organization.
• Proficient with all current software programs.
• Fluent in English – ielts academic 7,5, French – intermediate, Ukrainian-native;

Trainings/Certificates
8/2006 Kiev Real Estate managers association - 3 month courses / commercial and residential real estate qualification certificate.

2009-2010 Institut Francais d’Ukraine – Franch language courses
PROFESSIONAL EXPERIENCE
5/2019-2022 “Legacy Service” Southampton PA, Remote
Account manager
Duties and responsibilities
• Client consultation on services and products (siding, roofing, windows replacement) – inbound line
• Statistics, reports, weekly diagrams and analytics.
• Day to day client sustainment activities including outbound calls according to leads provided by the marketing department
• Management of contracts with subcontractors – contracts, Scope of works calculations and verification according to Subcontractors pricelists as well as Scope of work and contracts signing with Subcontractors.
•

5/2015-2018
“Quizhpi General construction LLC ” 20 ROSEPETAL LANE, PALM COAST, FL, Remote
Manager of production
Duties and responsibilities
• Client consultation on services and products (siding, roofing, windows replacement) – inbound line
• Scope of work preparation, calculation.
• Contract preparation and paperwork signing procedures with e-sign (Hellosign)
• Project managers coordination
• Product orders management with suppliers local and national
• Statistics, reports, weekly diagrams and analytics.

9/2011-2014 “Binotel” Kyiv, Remote
Call center manager
Duties and responsibilities
• Client consultation on new products and services
• Inbound line – B2B middle type clients with budgets to connect IP lines to teir websites or virtual stores
• Inbound calls – consultation in Adwords, Ip networks implementation
• Day to day client sustainment activities including outbound calls with goals to close the contracts

8/2009-2011“Naum-Brok Real Estatae” Kiev, Ukraine.
Middle call center manager
Duties and responsibilities
• Daily consultation of clients\tenants on laws concerning international client`s tax, purchasing capacity\volume and other official standings.
• Management retail outlet placements in chain stores and city center’ commercial properties according to client objectives, marketing strategy, traffic, revenue expectancy.
• Leasing agreements preparation.
• Property management - monitoring the basic operation of the property to ensure security, prevent illegal activity or behavior, collect payments owed and follow all legal and necessary methods to ensure the renters pay their rent in a prompt manner.
• Property development – repositioning and reconstruction of property according to market trends
Achievements
• 2018 – Exclusive development and tenants placement in new apartment-business center in Saperno Slobodska str..
• 20011 – Café chain legal advice and restaurant-café outlets placement according to pedestrian traffic capacity, surrounding and marketing strategy– BLAZER-CAFE, “Dim Kavy” company
• 2016 – Legal advice and outlet placement of 3G Internet provider
• 2014-2017 – Development and placement of large scale outlets for “MOTODOM” automobile retailer.
• 2014 - Fish supermarket chain development and placement “Lucky fisher” company.
• 2016 – Pizzeria “Alibi” ‘Rondo Pizza’ company restaurant chain city center placement
• 2016 - ‘ATL automobile parts Company’ assistance, advice in outlets placement.
• 2016 – Exclusive commercial property development and tenants’ placement in new apartment-commercial center in Krasnozvezdnuj ave.
• 2016 – Leasing for BiMarket retail chain
• 2016 – Leasing services for private investor Dental Clinic – chain clinic placement