Emeka

EMAIL/CUSTOMER SERVICE REP
Emeka Kalu (Professional Name: Grant)
Highly motivated and trustworthy Customer Service Representative
with six years of experience in remote customer support. Fluent in
English with a proven track record of efficiently resolving customer
issues. Skilled in problem-solving, cross-functional collaboration, and
leveraging tools like Asana and Office 365. Dedicated to delivering
exceptional customer service and driving customer retention across
diverse industries.
Contact Experience
Nov 2023 - May 2024
Phone
[відкрити контакти](див. вище в блоці «контактна інформація») Universal SkyVip Service,
REMOTE CUSTOMER SERVICE REPRESENTATIVE,
Email
• Received and processed order via email and calls
[відкрити контакти](див. вище в блоці «контактна інформація»)
• Browsed airport locations and explained to clients the policies
Address of each airport requested
REMOTE • Created payment links for clients willing to book VIP service.
• Answered complaints and handled cancellations and flight
changes with regards to company policy.
Education
Jan 2022 - May 2023
2017-2022 Atlas Cargo Express,
LL.B REMOTE CUSTOMER SUPPORT REPRESENTATIVE
Igbinedion University Nigeria • Resolved customer complaints and increased customer
2016- date satisfaction and customer retention by 20%
Degree in graphic designing • Input, tracked and resolved problems with customers’ orders.
Marcus Beakon typing test • Used probing questions to discover root causes of problems
Google product management • Answered web chat request from customers for basic questions
and concerns.
Expertise • Handled most issues within one call and consistently met
performance targets
Order fulfillment • Offered correct and current advice by using internal knowledge
Advanced English
base
July 2021
Office 365
MTN, Cape Town
Dispute resolution REMOTE CUSTOMER SERVICE REPRESENTATIVE

Good listener • Delivered personalized customer service relating to questions
and promptly resolved basic problems on customer accounts.
Fast learner
• Maintained knowledge of company products to provide helpful
suggestions and recommendations to customers.
Language • Logged details of customer service calls in computer system
following correct protocols.
English • Developed strong customer relationships and loyalty through
Native
effective communication

Reference
Available upon request