Lesia

Lesia Maksymiv

Email: [відкрити контакти](див. вище в блоці «контактна інформація») | Phone: [відкрити контакти](див. вище в блоці «контактна інформація») | Location: Lviv, Ukraine
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Profile

Highly organized and proactive professional with a solid background in IT, sales,
business analysis, and team coordination. Experienced in resource management,
facilitating stakeholder meetings, and driving efficient project delivery. Adept at
balancing multiple priorities in dynamic, fast-paced environments, with a strong
ambition to transition into leadership and management roles. I believe in the power
of lifelong learning, critical thinking, and empathy as key drivers of both personal and
professional growth, and I am committed to applying these values in every project
and role I undertake.

Skills

●​ Communication & Organization: Strong stakeholder engagement, meeting
facilitation, and task prioritization.
●​ IT Knowledge: Understanding of front-end and back-end technologies,
frameworks, cloud platforms, databases, and development methodologies.
●​ Project Coordination: Task management, team allocation, and
cross-functional collaboration.
●​ Tools & Technical Proficiency: Jira, Confluence, BPMN, UML, SQL, Google
Query, Tableau, HubSpot CRM, Google Project Management tools.
●​ Languages: English (B2|C1 ), Polish (B1), Ukrainian (Fluent)

Education​
Bath Spa University, Skills Boot Camp in Agile Project Management, United
Kingdom, Bath September 2024 - November 2024
EPAM Business Analyst and Business Intelligence Master's Program, April 2024 -
January 2025​
EPAM Delivery Master’s Program, September 2023 - December 2023

Master’s Degree in Information Technology​
European University of Information Technology, Management, and Business, Lviv |
September 2001 – June 2006
Professional Experience
EPAM Project: [EPM-PECH] Children to Children Charity Project

Responsibilities:
Requirements Elicitation
●​ Gathered and defined business, stakeholder, functional, and non-functional
requirements from stakeholders to ensure accurate capture of all needs and
objectives.
Requirements Prioritization
●​ Analyzed and prioritized requirements based on business value, feasibility, and
alignment with project goals.
Domain Investigation
●​ Researched and analyzed the business domain to comprehend industry
trends, key players, and specific challenges relevant to the project.
Interviewing SMEs
●​ Conducted detailed interviews with Subject Matter Experts (SMEs) to gather
in-depth information about project needs.
Artifact Creation
●​ Developed key artifacts such as Project Vision and Scope, User Stories, Use
Cases, Business Model Canvas, Backlog, and UI/UX prototypes to support the
project framework.
Stakeholder Analysis
●​ Identified and analyzed stakeholders, including clients, end-users, and project
teams, to understand their influence, needs, and engagement throughout the
project.
Stakeholder Management and Communication Plan
●​ Created a Stakeholder Management and Communication Plan to guide
effective engagement and communication strategies.
Team Sessions on Scope Division
●​ Discussed dividing the project scope into Minimum Viable Product (MVP) and
future releases.
Learning and Utilizing JIRA
●​ Gained proficiency in JIRA and organized the backlog using a structured
feature-epic-story hierarchy.
Story Creation and Backlog Management in JIRA
●​ Develop a standardized template for writing user stories in JIRA and populate
the backlog with stories and tasks.
Validation and Acceptance Criteria
●​ Define clear validation and acceptance criteria for each requirement to ensure
they meet project objectives.
Solution Testing and Feedback
 ●​ Tested the solution and provided detailed feedback for improvement,
ensuring compliance with requirements.
Maintaining Positive Communication
●​ Fostered a collaborative and inspiring work environment, ensuring open
communication among team members.
Change Management
●​ Provide changes in project scope, requirements, or timelines by effectively
communicating impacts to the team and stakeholders.

Team Framework: Scrum (Agile methodology)​
The Team:​
Product Manager, BA (R&D activities and product vision development, team scope
decomposition)​
Project Coordinator (Scrum Master)​
Scrum team (web/mobile devs, AQA, Manual QE, designers) architect)

Business Analyst | EPAM Master’s Program

EPAM Project Сhildren to Children | December 2024 – January 2025

●​ Created key artifacts: Project Vision and Scope, User Stories, Use Cases,
Business Model Canvas, and Backlog, UI/UX prototype, etc
●​ Elicited business, stakeholder, functional, and non-functional requirements.
●​ Identified stakeholders, including clients, end-users, and project teams.
●​ Developed a Stakeholder Management and Communication Plan to guide
engagement and communication.

Business Development Account Manager, ABTO Software LLC | June 2022 –
March 2024

●​ Identified and pursued new business opportunities by conducting market
research, competitor analysis, and tracking emerging technologies and
high-end products.
●​ Developed and executed sales strategies, including setting sales targets,
forecasting sales volumes, and establishing pricing strategies.
●​ Created compelling pre-sales materials (RFI, RFP) to effectively communicate
the value proposition of products or services to prospective clients.
●​ Built and maintained strong client relationships through regular
communication, understanding client needs, and providing tailored solutions.
●​ Led negotiations and contract agreements with clients, suppliers, and
partners.
●​ Collaborated with cross-functional teams (marketing, product development,
operations) to ensure alignment and successful execution of business
development strategies.
 ●​ Stayed updated with industry trends, technological advancements, and the
competitive landscape to identify growth opportunities.​
​
Industry: Healthcare, Fintech, HoReCa, Retail, etc.
Countries: the USA, EU

Customer Success, Smart Tek LLC | October 2020 – April 2022

Main Responsibilities:
●​ Represented the team externally and managed accounts of all sizes by
building and maintaining strong client relationships.
●​ Developed a thorough understanding of clients' market position,
product/service offerings, and competitive landscape.
●​ Created persuasive pre-sales materials (RFI, RFP) to communicate product
value effectively.
●​ Engage with clients and stakeholders to understand their business
requirements and build strong relationships.
●​ Managed day-to-day client communication and relationships related to
projects.
●​ Analyzed customer requirements, identified new business opportunities, and
promoted company services.
●​ Collaborated with cross-functional teams to achieve business objectives.
●​ Maintained thorough project documentation for future initiatives.

Industry: HoReCa, Healthcare, Retail, etc. ​
Countries: the USA, EU, the UK

VP Customer Success Europe, 28 SOFTWARE, Lviv | September 2019 – 2020

●​ Managed day-to-day client communication and relationships related to
projects.
●​ Analyzed customer requirements, identified new business opportunities, and
promoted company services.
●​ Collaborated with cross-functional teams to achieve business objectives.

Analyst Delivery and Invoicing Control, VEON, Lviv | April 2017 - June 2018

●​ Successful Migration of Procurement Processes from Operational
Company to Global Shared Service
●​ Designed and Approval regulations
●​ Carried out operational activities in the direction of control over the
delivery of goods and services

Customer Service Support Manager, Eleks | January 2013 - May 2015

●​ Worked closely with IT teams (software developers, engineers, and
systems administrators) to ensure customer issues were resolved with
appropriate technical solutions.
 ●​ Coordinated with sales and account management teams to ensure
customer needs were being met and expectations were aligned with
service delivery.
●​ Oversee the management and resolution of customer issues related to
software, hardware, and IT infrastructure.
●​ Served as the primary escalation point for complex or high-priority
customer service issues.
●​ Ensure timely and effective solutions are provided to minimize customer
downtime and maintain satisfaction.

Project Coordinator, Eleks | August 2008 - December 2009

Responsibilities:

Project Planning and Coordination

●​ Assist in defining project scope, objectives, and deliverables in collaboration
with clients, stakeholders, and project managers.
●​ Coordinated the development and maintenance of detailed project plans,
ensuring milestones, deadlines, and resources were appropriately allocated
and tracked.
●​ Organized and scheduled project meetings, workshops, and presentations to
ensure smooth communication across teams.

Resource Management

●​ Collaborate with resource managers to allocate resources to different project
tasks, ensuring timely and efficient delivery.
●​ Track resource utilization and provide recommendations to optimize team
productivity.

Communication and Stakeholder Management

●​ Serve as a key point of contact for all project-related communication, ensuring
stakeholders are kept informed of project progress, risks, and issues.
●​ Assist in preparing and distributing project status reports, presentations, and
documentation for stakeholders and leadership teams.

Risk Management and Problem Resolution

●​ Proactively identify and communicate potential project risks and issues to
project managers and stakeholders.
●​ Assist in resolving project-related problems by coordinating with internal
teams and providing solutions within project timelines.

Budget and Financial Management

●​ Help monitor project budgets and track project costs, ensuring that the
project is delivered within budget constraints.
 ●​ Assist in preparing cost estimates, invoices, and reports related to project
expenses.

Scheduling and Timeline Management

●​ Assist in creating and maintaining project timelines, ensuring that tasks are
completed on schedule.
●​ Coordinate with different departments to ensure all deliverables are met
according to project timelines and requirements.

Documentation and Reporting

●​ Maintain accurate project documentation, including plans, meeting notes,
action items, and status reports.
●​ Generate and distribute regular project status updates and performance
reports to stakeholders and team members.

Certification
●​ Epam Business Analysis and Business Inteligent, April 2024 - February 2025
●​ Bath Spa University, Skills Boot Camp in Agile Project Management, United
Kingdom, November 2024
●​ EPAM Delivery Master's Program, September 2023
●​ SQL from Zero to Hero
●​ Introduction to Python
●​ Building a Product from Scratch
●​ Google Project Management Certificate, May 2023
●​ Google Digital Marketing Certificate, May 2023
●​ ​
Change Leadership: Developing Strategic Gap
●​ Analysis in Miro

●​ Tableau Movies Analysis
●​ IAMPM – Pre-sales, December 2021
●​ UI/UX design Hunuu Health , Modern Chairs Crafted with Love​

●​ SoftServe “HTML, CSS, Java Script Fundamentals” 2016​

Achievements & Highlights

●​ Facilitated meetings with external stakeholders and across cross-functional teams,
ensuring alignment with business goals.
●​ Effectively managed documentation for various IT projects, enhancing clarity and
consistency.
●​ Actively supported recruitment processes and optimized talent allocation strategies.
●​ Demonstrated a desire for continuous learning and growth through participation in
advanced training programs.