Ольга

Olga Churikova
Highly-motivated sales professional with over 10 years experience in sales
Dnipropetrovsk, Ukraine

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Work Experience

Real estate manager • Balance agency, Dnipro, Ukraine
May 2022 - Present

-Searching for commercial real estate properties in Dnipro and the region on leading platforms:
OLX, Lun.ua, Rieltor.ua, DOM.RIA, etc.
-Working with other brokers and owners of real estate properties
-Working with lawyers, discussing contracts and amendments, assisting in negotiations between the
homeowners and tenants
- Submitting advertisements (banners, online advertising, social media, and messenger ads)
- Preparing video and photo presentations for clients etc
- Working in Liga.ua CRM - one of the leading real estate platforms in Ukraine, submitting leads and
deals
- Working with Easybase.com.ua database

Customer Service Representative/Administrator • NiceSmile LTD, UK,
London
April 2023 - August 2024

-Organization and planning of photoshoot schedules for the team of photographers, coordination
of their work.

- Aligning photoshoots with school administration ensuring all deadlines and conditions are met.

-Maintaining constant communication with school administrators via email and phone, promptly
resolving any issues.

-Creating Lists and Calculating Shoot Time: Preparing participant lists for photoshoots and
calculating the optimal time for each shoot.

- Maintaining constant communication with the editing team to ensure the quality and timing of
image processing.

-Working in ESPO CRM and Netlife Admin Panel: Utilizing CRM systems to organize work, track
orders, and maintain documentation.

-Exporting and Creating Excel Lists in Dropbox: Organizing and maintaining reporting
documentation, working with Excel and Dropbox to create and store client lists.

-Selling Packages on the Website: Selling photo packages through online platforms, supporting
clients with product selection and order processing.

-Customer Support: Assisting customers with placing orders on the website, resolving order and
payment issues.

-Working with Payment Systems (Stripe): Managing and processing payments through the website,
working with the Stripe payment system.

Sales manager, customer support agent • CarShipIO, USA
March 2019 - January 2023

-Delivering high-quality customer service to hundreds of car hauling and towing companies within
the US
-Fulfilled sales in one of the leading TMS and sold over 200+ software plans
-Led and managed 1000+ existing users, provided chat and email support to them
-Cold-calling to 100+ customers daily
- Hubspot CRM certified user HubSpot Academy HubSpot Sales Software Certification

Sales manager, booking manager, real estate manager • ARENDAIZRAIL, Tel
Aviv/Bat Yam, Israel
August 2016 - December 2018

-Coordinated with most popular travel sites, booking.com
Expediagroup.com, AGODA, Vrbo, Sutochno, Airbnb, Homeaway , Wimdu ,Tellavista
etc.)
-Worked on different booking platforms with 1000+ foreign guests through admin
panels, added apartments, updated prices, availability etc
- Carried out a high-quality selection of apartments for guests from all over the
world through different messengers ( whatsapp, viber,etc)
- Coordinated the maintenance of more than 40 apartments
-Worked with 10+ Israeli medical and travel agents

Ukrainian-Russian, Russian-Ukrainian interprenter • Translation Co,
Worldnese, Shanghai
April 2015 - December 2015

- Translating general texts from Ukrainian into Russian and vice versa ( freelance side hustle)

Individual English classes for adults, students of secondary schools. • Self-
employed
March 2015 - October 2015

Customer support manager, sales manager • Webmanagement Ukraine,

Donetsk, Ukraine
January 2007 - April 2009

-Delivered outstanding customer service via chat/phone for an online pharmacy, assisting over 100
customers daily
-Successful team leader in sales 2 months in a row ( 100+ new sales monthly).

-Assisting customers with placing orders on the website, resolving order and chargeback issues.

- Tracking orders through USPS, UPS postal services

-Sold brand/generic medicines to the customers from the USA and Great Britain

Education

Gorlovka State Pedagogical Institute of Foreign 2002 - 2007
Languages, Ukrainian-Slavonic faculty
Teacher of English, Ukrainian languages, Ukrainian and
Foreign literature

School, Gymnasium "LUMAS" 1997 - 2002

Skills Languages

Word Ukrainian — Native or Bilingual
Canva Russian — Native or Bilingual
Excel English — Fluent