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Profile
Customer Service Representative dedicated to providing quality care for ultimate customer
satisfaction. Ability to establish and maintain excellent communication and relationships with
clients. Dedicated to identifying customer needs and delivering effective solutions to all
problems. Excellent time management skills combined with a superior knowledge of the
customer service industry. Bilingual, hardworking, and ready to join my next team.

Employment History
Buffet Steward, Princess Cruises
MARCH2018—AUGUST2022
• Provide advice and service to cruise ship guests according to company rules.
• Worked to address all customer concerns in a timely and effective manner.
• Developed successful tactics to sell products and services to customers.
• Worked to understand the needs of each customer.

Customer Service Representative, Helios Call Center, Odessa
S E P T E M B E R 2 0 2 2 — NOVEMBER 2 0 2 2
• Greeted customers with enthusiasm and a delightful and helpful attitude.
• Provided customers and potential customers with up to date informa on about companies
services and promotional offerings.
• Responded to guest complaints professionally and effectively.
• Assistance and advice regarding Financial investments.

Customer support, Wild Dice Casino
FEBRUARY2023–OCTOBER2023
• Greeted customers with enthusiasm and a delightful and helpful attitude.
• Provided customers and potential customers with up to date information about companies
services and promotional offerings.
• Responded to guest complaints professionally and effectively.

Customer Support, Betting platform Paripesa
November 2023 – Present day

• Providing support to platform clients via chats and emails.
• Clarification of problems regarding bonuses, rates, odds, etc.
• Providing support regarding information on deposits and withdrawals.
• Working with the platform and payment systems regarding transactions clarification.

Education
High School Diploma, Odessa High Vocational School of Maritime Tourist Service,
Odessa

SEPTEMBER2012—NOVEMBER2015
Junior Food Technology Specialist

References
References available upon request

IMPORTANT: Currently looking for only remote work on WEEKENDS during the daytime.