Влада

Vladyslava Shevchenko
Customer Support Manager, Project Manager

[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») Ivano-Frankivsk, Ukraine

SUMMARY

Experienced in management and communication. With a background in project and team
coordination, call centre operations and sales.
I value efficiency and teamworking. I strive to work in conditions that inspire and help me to
develop. Open to opportunities to apply existing skills and obtain new ones.

RELEVANT EXPERIENCE

Customer Support Representative | BetterME 02/2026 - 05/2026

● Providing written customer support in English
● Troubleshooting customer issues
● Assisting customers with product navigation and order placement

Project Manager/ Project Assistant | QWERTY 10/2022 - 11/2024

● Team workflow coordination
● Identifying and implementing strategies to optimise workflows
● Managing risks and blockers in team operations
● Communication with project stakeholders
● Analysing team performance metrics
● Project&process documentation

Administrative Manager | Online shop zavitok.in.ua 10/2014 - 12/2021
● Designed all business processes from the project conception to implementation
● Provided full-cycle sales support, managing customer communication, order
processing, shipping coordination, post-delivery feedback
● Developed and maintained relationships with vendors
● Created solutions for service improvement
● Performed sales and financial analytics, budgeting

Call Centre Operator | Rocket Profit 05/2013 - 09/2013
● Outbound customer communication via online channels, order confirmation,
promotion, clarification of delivery details

ADDITIONAL EDUCATION

➢ Advanced I
Intensive English course by Green Forest 02-03/2025

➢ Project Management and Business Analysis Essentials
Course by Lemon School 07-08/2022

➢ How to Manage a Remote Team
Course by GitLab 09-10/2022

EDUCATION

➢ Economist-Cybernetic
Zaporizhzhia National University 2005 - 2010

SKILLS

Communication Project management
Customer Relationship Management Practical experience with AI tools
Remote working Analytical thinking
Teamwork Quality management
Time management Performance optimisation
Self-education Problem-solving
Adaptability Reporting


LANGUAGES

Ukrainian native
English B2+

ABOUT MYSELF

I enjoy staying active. I try new things I believe in, even when they require significant effort.
Stepping out of my comfort zone supports my personal growth and builds my confidence.

I maintain balance between responsibilities and hobbies, making time for things I love and
consider important. I enjoy non-extreme adventures and spending time with like-minded
people. I love doing sports, listening to philosophy lectures, taking piano lessons, and
creating handmade items.

I improve my English level in my personal life, and believe that using English at work will
speed up my progress.